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First Direct New Chat

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firefox1956
firefox1956 Posts: 1,548 Forumite
in Budgeting & bank accounts
Does First Direct's new chat actually work or is it just me that can't use it ??

Comments

  • SammenForLivet2
    SammenForLivet2 Posts: 583 Forumite
    Not invited to even use it, just told that it will be coming soon. Interesting to see if this will be UK Based, and if they will have access to account information or only be able to give general internet banking technical help.
    Thank you all for helping me make my day by saving money!
  • dlk
    dlk Posts: 260 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    SammenForLivet2 wrote: »
    Not invited to even use it, just told that it will be coming soon. Interesting to see if this will be UK Based, and if they will have access to account information or only be able to give general internet banking technical help.

    It is uk based yes but no account information, general queries only.
  • jamie_02
    jamie_02 Posts: 89 Forumite
    dlk wrote: »
    It is uk based yes but no account information, general queries only.
    I wonder, then, if this will be an chatbot, rather than a real person, if it's just replying with general enquiries. Banks are investing heavily in these AI services.
  • dlk
    dlk Posts: 260 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    jamie_02 wrote: »
    I wonder, then, if this will be an chatbot, rather than a real person, if it's just replying with general enquiries. Banks are investing heavily in these AI services.

    No, it is real people.
This discussion has been closed.
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