Customer Has Returned Damaged Goods

Tothepoint.

daytona0 wrote: »

Think about it, you haven't really offered OP any advice as of yet

And what have you offered, flawed logic?

daytona0

Tothepoint. wrote: »

And what have you offered, flawed logic?

I offered advice. If there is flawed logic in that advice then fair enough Thank you for pointing it out. BUT you haven't extended on that and OP has taken nothing away from your posts.

That's the bottom line lad. You are more focused on having it out with me than you are in helping OP. Fair enough! But at least live up to your username! Get to the point!

Your next post best have some practical advice towards the OP, otherwise you are wasting your time and, what is infinitely worse, my time.

Tothepoint.

daytona0 wrote: »

I offered advice. If there is flawed logic in that advice then fair enough Thank you for pointing it out. BUT you haven't extended on that and OP has taken nothing away from your posts.

That's the bottom line lad. You are more focused on having it out with me than you are in helping OP. Fair enough! But at least live up to your username! Get to the point!

Your next post best have some practical advice towards the OP, otherwise you are wasting your time and, what is infinitely worse, my time.

I don't see how you're helping the op, maybe it's me that's not getting it but why do you suggest he obtains evidence that the return caused the problem?

The buyer is claiming there was a problem before they put it in the box.

daytona0

Tothepoint. wrote: »

I don't see how you're helping the op, maybe it's me that's not getting it but why do you suggest he obtains evidence that the return caused the problem?

The buyer is claiming there was a problem before they put it in the box.

The main bulk of my advice was suggesting that OP get all of the information in a durable form from the customer. So that they have a full record of what is going on, potentially being able to use it in a court should it go that far. That's not unreasonable advice!

I understand what you are saying now. The customer would not have returned the item if it wasn't faulty. That may be true (people lie, but that's not a point I'm making).

In fairness I was more thinking about OP *potentially* lying in that, if damage is present which is above and beyond the initially reported fault, an independent fault report may indicate that the damage was the cause of the fault and, given the item was in the care of the buyer, it is not OP's issue (buyer would need to claim from courier etc). Muddies the water if OP used their own courier for collection.

Alas, I have nothing more to offer. This is a classic "send the item back to customer, dispute any chargebacks and present your evidence in court" case. Either that or a repair, replacement or refund needs to be done.

Tothepoint.

daytona0 wrote: »

The main bulk of my advice was suggesting that OP get all of the information in a durable form from the customer. So that they have a full record of what is going on, potentially being able to use it in a court should it go that far. That's not unreasonable advice!

I understand what you are saying now. The customer would not have returned the item if it wasn't faulty. That may be true (people lie, but that's not a point I'm making).

In fairness I was more thinking about OP *potentially* lying in that, if damage is present which is above and beyond the initially reported fault, an independent fault report may indicate that the damage was the cause of the fault and, given the item was in the care of the buyer, it is not OP's issue (buyer would need to claim from courier etc). Muddies the water if OP used their own courier for collection.

Alas, I have nothing more to offer. This is a classic "send the item back to customer, dispute any chargebacks and present your evidence in court" case. Either that or a repair, replacement or refund needs to be done.

No, the buyer has no contract with the courier.

daytona0

Tothepoint. wrote: »

No, the buyer has no contract with the courier.

If they have returned the item to the OP via a courier then they will have.

Tothepoint.

daytona0 wrote: »

If they have returned the item to the OP via a courier then they will have.

Really?

What is the seller arranged the return?

foxtrotoscar_2

daytona0 wrote: »

If they have returned the item to the OP via a courier then they will have.

It was the sellers courier who collected it so how do you come to that conclusion?

Sicard

Do we know in what way the printer was faulty? To be honest if the buyer hasn't got the intelligence to know how to properly pack an item of this value and potential frailty then they probably haven't installed the printer properly either.

neilmcl

OK, so my take on this is that it's your responsibility, as the seller, to cover any costs getting the printer returned, which includes returning it in a safe and undamaged condition. The buyer is under no obligation to keep the original packaging, nor is it to ensure it can be resold, it is a (potential) faulty product after all. If you wanted them to pack it a in specific way then you should have made this clear to the buyer and cover any costs that this may have incurred.