O2 charging me for picture messages I haven't sent

1940sGal

I've just gone on the O2 site to check my monthly bill. It's due out on the 5th. Under 'messages' it says I have £4.08 worth of charges for picture messages.

10 in total, 9 of these were all supposedly made on 16th in the space of 2 minutes.

Having just gone through my phone, and of the 10, only 1 I made. They're charging me for ones I haven't.

Has this happened to anyone else? I'm in town tomorrow so I'm going to go in to the shop to have it out with them.

glentoran99

have you sent emojis?

glentoran99

http://www.o2.co.uk/help/account-and-billing/text-and-picture-messaging

1940sGal

glentoran99 wrote: »

have you sent emojis?

I use standard emojis that are on my phone i don't use any others. They don't charge me for the standard ones. If they did I assure you my bill would be sky high

That 1 message they charged me for was the first time I realised i got charged for them, so i stopped. Any pics i send now i do so via facebook messenger and not txt.

[Deleted User]

Exceeded the character limit..

1940sGal

Moneyineptitude wrote: »

Exceeded the character limit..

nope not possible. my txts are always short (and sweet )

1940sGal

It says 'picture' under description anyway.

[Deleted User]

1940sGal wrote: »

It says 'picture' under description anyway.

Read the link provided earlier...
"You might be charged for a picture message (MMS) when you thought you’d sent a text (SMS). This could be because your text has turned into a picture message.

A text might turn into a picture message because:
there are pictures or attachments in the message
you’ve included a symbol, emoticon or emoji
you’re sending a group text
the message is too long
the message has a subject line
you’re texting an email address.
This can happen on any network and is beyond our control. Your phone will usually tell you if it’s converting a text message into a picture message"

1940sGal

Moneyineptitude wrote: »

Read the link provided earlier...
"You might be charged for a picture message (MMS) when you thought you’d sent a text (SMS). This could be because your text has turned into a picture message.

A text might turn into a picture message because:
there are pictures or attachments in the message
you’ve included a symbol, emoticon or emoji
you’re sending a group text
the message is too long
the message has a subject line
you’re texting an email address.
This can happen on any network and is beyond our control. Your phone will usually tell you if it’s converting a text message into a picture message"

I read that. Nothing there applies to any of the txts i sent on the date it states. I'm going in to the shop tomorrow anyway so i'll speak to them.

[Deleted User]

1940sGal wrote: »

I read that. Nothing there applies to any of the txts i sent on the date it states. I'm going in to the shop tomorrow anyway so i'll speak to them.

Do update the thread...