PPI Lloyds Claim and Bereavement

Placida

Nasqueron wrote: »

Which is fine and I'm well aware of the case, the point is that the bank are basically rejecting an in branch PPI miss-sale but blocking referral to the FOS on the basis of Plevin

Lloyds are waiting for guidance from the FCA detailing how they should handle any PPI complaints impacted by the Plevin ruling.They are not blocking any "referral" to the FOS.

"During our further consultation, and until any final rules and guidance on PPI complaints and Plevin come into force, it will remain open to firms under our existing rules (DISP 1.6.2R(2)) to explain to complainants that they cannot provide a final response for those complaints that could be affected by our proposed rules and guidance on Plevin. If these rules and guidance then come into force, we would expect firms to provide fair, swift final responses to those complaints they had put on hold."

Nasqueron wrote: »

which seems unlikely to apply here - would a bank staff member really be on 50%+ commission (or indeed any at all) to get people to sign up for PPI?

The FCA has stated that RPPPI is within the scope of their proposed rules and guidance.
This is regardless of any commission a bank staff member may or not have been on at the point of sale.

dunstonh

Technically, they cannot reject the complaint now as the FCA rules following Plevin are pending confirmation. We all know what they are going to be as the FCA has published the findings and it is right at the final stage now. So, by holding the complaint open as pending, they comply with the FCA. They can then reject the complaint around March/April next year but state the Plevin ruling as giving a part refund for any amount above 50%.

Bank staff would not have been paid the commission but it is at firm level that matters. Not staff level. So, for loan PPI, you would expect must to be captured under Plevin. Credit card PPI will be borderline and MPPI or regular premium standalone PPI would almost certainly be under the 50% level.