Non paying buyer - can I get my insertion back?

jamtart6

For about the millionth time, I have a non-paying bidder. I usually let it go and get my FVF back by going "mutual", but this poor non-paying bidder is about to feel my wrath for all the other non-paying bidders. I'm fed up of it, and getting TOUGH! I'm leaving my first negative as I'm so fed up with non-payers.

Question is - can I get my insertion fees back at all? I know its only pennies but it all adds up!!!

Thanks in advance *blood vessel about to burst*

frivolous_fay

Only the final value fees... (by opening a NPB dispute) you get the insertion fees back when you relist for free.

jamtart6

frivolous_fay wrote: »

Only the final value fees... (by opening a NPB dispute) you get the insertion fees back when you relist for free.

and hope it sells the 2nd time?? thanks for the help

daveo138

If you relist and sell successfully, you should get your insertion fee refunded...as long as the relisting is identical to the original. I have, in the past, made slight changes to a relist, such as length of auction, and found that it wasn't eligible for a credit (

RFW

Filing 'mutuals' is dangerous (well in money terms), if the buyer refuses it, you have no recourse to reclaim your fees and no way of putting a strike against the buyer. I would never file a mutual with a non paying bidder unless I knew them as a previous customer and it was a genuine error.

jamtart6

RFW wrote: »

Filing 'mutuals' is dangerous (well in money terms), if the buyer refuses it, you have no recourse to reclaim your fees and no way of putting a strike against the buyer. I would never file a mutual with a non paying bidder unless I knew them as a previous customer and it was a genuine error.

im so mad, she bidded, asked the ISBN number, i replied. 4 days later the auction ended, she e-mailed me after it and asked "is it ok to check this is the right book" - which she had had 4 days to do.....hasn't paid and bought the newer version of the book from another seller! i am hopping mad!! :mad::eek:

Thanks for the advice, I dont know eBay well enough as a seller yet

RoyaleMale

You only get you listing fee back if your relisted item sells so ebay don't really compensate you when someone messes up your auction.

Don't forget to give him a strike, if he gets 3 he's out of there. Good riddance to NPB.

jamtart6

RoyaleMale wrote: »

You only get you listing fee back if your relisted item sells so ebay don't really compensate you when someone messes up your auction.

Don't forget to give him a strike, if he gets 3 he's out of there. Good riddance to NPB.

Didnt know that either. By a 'strike' do you mean a negative? or part of the unpaid dispute? x

cannyscot_2

I always pay my auctions and I recently bought a lot and was e-mailed by the seller to say he had sold it to someone else by mistake? -my guess was more money. I was refunded but i was so keen to pay I assumed I had made a mistake and paid again!

So it happens both ways

soolin

jamtart6 wrote: »

Didnt know that either. By a 'strike' do you mean a negative? or part of the unpaid dispute? x

The full NPB dispute (and NEVER EVER do a mutual) gives the buyer a non paying strike and if they get too many they lose their account. It used to be three strikes and out, but now a newer buyer can be suspended with just 2 strikes while a longer term member might need 4 to get suspended. Those strikes stay on the buyers account for ever, so if they get a couple when they first start out and then get another later on that could get them suspended with no right of appeal either.

A mutual NPB can easily be sabotaged by the buyer which means no refund of FVFs for the seller and no strike for the buyer leaving them to carry on doing it.