Home insurance direct debit

KatyDarcy19990

Hi there,

I was just wondering if you could all help me.

I just noticed that Nationwide have continued to take my home insurance direct debit for the past 2 years even though I had canceled it.

Can I ask for an indemnity for this do you know? Or what would be my next step?

eskbanker

It'll presumably be the insurance company taking it, rather than Nationwide - you did cancel the policy with the insurance company rather than just cancelling a direct debit instruction at the Nationwide end? Assuming this is the case then complain to the insurance company and they should reimburse you....

KatyDarcy19990

Sorry I should have been more specific, Nationwide is the home insurance provider.

d70cw6

why not ask for a refund?

KatyDarcy19990

Yes I will. I just didn't know if the process was different because it's with my own bank. That's all.

PeacefulWaters

Either approach should be fine for recovering funds.

But you need to advise the insurance arm to stop charging in future.

ceredigion

KatyDarcy19990 wrote: »

Sorry I should have been more specific, Nationwide is the home insurance provider.

No they are not .

The insurer

Nationwide buildings and contents insurance is underwritten and administered by U K Insurance Limited. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered address: U K Insurance Limited, The Wharf, Neville Street, Leeds, LS1 4AZ