Return to merchant timed out

Yannerd87

Hi.ive just paid £25 on my vodaphone online and when it said returning to merchant it timed out and closed for security...so i repeated the process and the same thing happened. Iwent to my online bank and the money has gone but after speaking on live chat to vodafone theyve not recieved the payment(s).now does this get credited back to my account??and if so how long does it take?have i to start ringing my bank etc?annoying.

Yannerd87

And im £50 down!

Jibeddy

Whenever you make a payment it technically never goes directly to the merchant, it goes to a say 'holding account' for up to 3 working days before them receiving the money. If a payment fails part way through, it will normally end up back in your account within 3 working days.

molerat

Does your on line banking show the actual entries for the 2 payments or is it just £50 missing from your available balance ?

Yannerd87

Its just showing -£50.