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MSE News: 1.5 million vulnerable energy customers kept on expensive tariffs

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Legacy_user
Legacy_user Posts: 0 Newbie
edited 22 November 2016 at 11:38PM in Energy
Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs...
Read the full story:
'1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save'
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  • cifpower
    cifpower Posts: 6,502 Forumite
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    In what way are they being "kept" there? They can switch if they want.
  • molerat
    molerat Posts: 32,140 Forumite
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    There’s no obligation on suppliers to move vulnerable customers to their cheapest tariffs, but pressure is building on Government and Ofgem to do more.

    Frank Field MP, chair of the Work and Pensions Select Committee, has written to the Prime Minister to encourage the Government to oblige energy suppliers to place all of those eligible for the Warm Home Discount scheme on the cheapest tariff.
    So energy companies are not allowed to move you to a fixed term, which is what the cheapest usually are, but must move "vulnerable" customers to the cheapest tariff. Confused ?
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