Reclaim Package Bank Account if had sucessful claim ?? help

headcase

Halifax Package personal Bank account paying £15 per month for 10 years. Lost my mobile phone and account replaced the phone for free. Now claiming for total refunded of charges . But Halifax refused to pay / refund charges as had successful claim. Is it worth taking it further or not ?? Thanks in advance.

Bogalot

For what reason are you claiming it was missold? Your claim would indicate that you were aware you had the product and that the features met your needs.

Nasqueron

headcase wrote: »

Halifax Package personal Bank account paying £15 per month for 10 years. Lost my mobile phone and account replaced the phone for free. Now claiming for total refunded of charges . But Halifax refused to pay / refund charges as had successful claim. Is it worth taking it further or not ?? Thanks in advance.

If you claim it was miss-sold, you are saying you didn't want the package or the cover, yet claiming on the phone insurance proves the package was useful to you.

They may still agree to refund the costs but they are allowed to deduct the value of the phone they paid out for from any refund as you are asking them to put you back in a position as if you didn't have the account and that would have meant you paying for the phone yourself.

Also, Halifax launched the Reward current accounts in December 2008, are you sure you had it 10 years?

dunstonh

Now claiming for total refunded of charges

That is a bit unrealistic isnt it?

But Halifax refused to pay / refund charges as had successful claim.

That is quite right of them.

Is it worth taking it further or not ??

What is your reason for complaint?

The fact you not only registered the phone but also claimed on the policy and got a successful outcome does not mean you are automatically rejected but it reduces the number of valid reasons you can give for complaint. Plus, even if they upheld the complaint, they could offset the cost of the benefit against it.