Barclaycard Reject

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Adam1V wrote: »

Following a letter recieved from Barclaycard where they've suggested I may have been misold PPI and I was free to make a complaint I've given it some thought and decided to pursue with a complaint for the main reasons that I was not aware I was taking out PPI during the point of sale back in 2004 and on reflection of my circumstances believe it wasnt suitably required.

Barclaycard have written back and rejected the complaint on the basis that The PPI cover was taken out in my local branch which means at the point of sale advice would have been given..
However I struggle to beleive this as I would outright refused the cover had I actually been aware of what was being sold.

Im in the process of replying with some reasons of why im unable to accept their rejection and wondered if anyone else had any further thoughts or comments to add;

1. First and foremost, I stand by the fact I was not aware at the time I was being sold a PPI policy.
2. You’ve suggested advice was given whilst taking out this policy without providing any evidence to confirm this was the case.
I do not believe this to be true and do not believe Barclays provided advice that was altogether clear, fair and not misleading to allow me to make a suitably informed decision.
If this was true, I would not have taken the PPI policy out due to having other funds available (savings), sick pay entitlement in place, having no pre-existing medical conditions and viewing the low credit limit as a minimal risk to my financial circumstances.
3. I would like to know on what grounds Barclaycard recommended the sale of PPI and what steps you took to ensure it was suitable for my needs?
Simply stating I was “eligible for the sale” seems very unprofessional and not a reason to include the PPI cover.
4. I can partly accept some responsibility for not checking my monthly statements in detail, however such a small charge may not have rang any alarm bells.


Has anyone else experienced anything similar?
Im not expecting them to budge....

Adam

Hi,

What did you put in your initial complaint?

Adam1V

It was completed online, but summary I wasn't aware I was sold the PPI policy and did not require it at the time.

-taff

You're going to have a hard time saying you were unaware of it because it'll have been on every statement with an outstanding balance. Better off saying you didn't need it because you had savings etc you could have used to pay it off.