One Account transaction limit reduced

eskbanker

Info message now being displayed on login screen:

To help keep our customers safe and secure while using the One Account we have reduced the payment limit on the One Account to £1000.
If you wish to make payments greater than £1000, please call us to discuss the options available.

taurusgb

I've just been to log into my account after reading this thread and no message is displayed eskbanker - whereabouts on the screen did you see it please?

Fraud_Unmasked

Banks never tried the person to person debit card transfer - what they did try was funding a new account from one of your own debit cards to help set it up, but it never took off.

Sounds like they've had some form of issue or are worried that they could have a tesco type problem.

eskbanker

taurusgb wrote: »

I've just been to log into my account after reading this thread and no message is displayed eskbanker - whereabouts on the screen did you see it please?

It was being displayed in the 'online service news' box on the main login page below where you enter your credentials, but I've just gone back to look and it's not there now, they obviously don't feel the need to tell people about it anymore (unless they've reversed the change).

taurusgb

Thank you eskbanker , I logged into my account yesterday and sent them a secure message asking for clarification. This was their answer:-

Thank you for contacting us through our website. We take the security of our services very seriously and it is as the core of everything we do. To help keep our customers safe and secure while using the One Account we have reduced the adhoc payment limit on the One Account to £1000. If you wish to make adhoc payments greater than £1000, please contact us on 03450 303 657 to discuss the options available. If you have any further queries regarding this, or any other matter, please feel free to contact us via the online service or call us on 03450 303 657. We are here Monday to Friday, 8am to 8pm and 9am to 5pm on Saturday. Let¿s work together to fight fraud. Please ensure you type in the exact address of the One Account site (www.virginoneaccount.com) in your browser and add this to your favourites. Use the link in your favourites to login to The One Account to protect yourself from being directed to fraudulent phishing sites. You can also download our free security software, Rapport, available on www.virginoneaccount.com to keep you secure
online. Kind regards Sarah Summers Virgin One account

I have just telephoned them to make clear my dissatisfaction. I spoke to a Manager and pointed out that I may well want to make a transfer at 2am when they are closed, so their invitation to call and discuss is useless. I also pointed out to them that my finding out by reading a forum rather than by an official comunication stinks, that the bank should have applied transparancy and informed every customer of this change and I should not have to call them to find out that the £10k daily limit still applies but needs to be spread over 10 transactions.

I agree with the earlier poster (sorry cant remember who it was and not enough time to re-read thread) that the bank are spooked for a reason they are not prepared to divulge. The Manager I spoke to started to tell me that they did this rather than shut down online banking as Tesco recently did....then back tracked and tried to fudge what he had said - although not before telling me that they had dealt with over 500,000 fraudulent transactions in September alone.

I have now raised an official complaint - he did tell me there have been a LOT more customers in the last few days doing the same thing.