HSBC and wrong transfer

jayfromlondon

Hello !

Yesterday i have to pay a company in morocco. I called hsbc by phone. I asked the international payment team.

I say clearly 2 times i want to make a payment in morocco. He asked me if i had the template stored on my accounts. I say maybe lets have a look. He find someone.

He give me the 4 last digit and it was the same than the company i needed to pay for. So i say its them and the man pay without asking me reference.

The problem is he chose the wrong account! Somebody in the uk instead of the person im morocco!

But if somebody listen the conversation he will see without problem i told 2 times this is a payment for morocco!

So now the bank don't want refund! 2000 pounds lost! The payment where is done the man who received it is overdrawn and can't refund. HSBC tell me they will open a 8 weeks investigations.... crazy....

What your advice and how to proceed to make hsbc find a solution to repair their mistake and not in 2 months!

Thanks to the community!

JimmyTheWig

jayfromlondon wrote: »

So i say its them

This might cause you a problem.

jayfromlondon

yes i say its this company in morocco.

The company have the same name! so sure its them but i say before its the moroccan one not the uk one!

JimmyTheWig

You're saying that there's a company in Morocco and a company in the UK, both with the same name and both with the same last four digits of bank account number?

meer53

HSBC will listen to the call. If they're in the wrong you'll get your money back. 8 weeks is the maximum time they have to investigate it, it may not take 8 weeks, you'll just have to wait. As far as i'm aware, you wouldn't be able to store an international payee on your account, these payments are normally sent by a different method.