Dunelm triple payment

wealdroam

Shall we assume you have checked you bank account and the refund hasn't arrived?

gethro

Check daily and still no refund,Dunelm have now given me the refund number which I have passed onto my bank.my bank have said any refund can take up to 15 days to go back into my account,Dunelm have mentioned a good will gesture but we will see how long the refund takes ,it's 22 days since they took the money.... do we think a £1 a day is about right or should i go for more :money:

gethro

Refund went back into my account today,was only missing for 24days :eek:
Waiting to see what they offer me as a goodwill gesture...:D

wealdroam

gethro wrote: »

Refund went back into my account today,was only missing for 24days :eek:
Waiting to see what they offer me as a goodwill gesture...:D

So £250 was missing for 24 days.
They are allowed 14 days, so it's really only ten days that are at issue.

Let's be really generous and say interest at 5%.
5% of £250 is £12.50 - that's the interest that would've been earned over a whole year.

Over that ten days your £254.94 would've earned almost thirty-five pence - if you could find somewhere paying 5% p.a.

How much compensation are you looking for?

DoaM

Technically he could charge interest per legislative guidance at BoE base rate plus 8%

unholyangel

DoaM wrote: »

Technically he could charge interest per legislative guidance at BoE base rate plus 8%

If you mean the late payment of commercial debts (interest) act - it only applies where both parties are acting in the course of a business . Also - where there is no agreed date for the payment then interest only becomes chargeable after 30 days pass.

Unless I've perhaps misunderstood your post but thats the only legislation I know that allows to charge 8% + BOE base rate.

wealdroam

DoaM wrote: »

Technically he could charge interest per legislative guidance at BoE base rate plus 8%

If you say so.

The interest figure leaps up to just under 58p at 8.25% for 10 days.

gethro

They said they would make me a Goodwill gesture ,should reply to my email on Monday will let you know what they offer
They offered me a £100 gift card or £100 of the item I ordered so I took the gift card