What to do when the Ombudsman is of no help?

Tommy83

Rubidium wrote: »

You state that you have given regular meter readings and that you "supposedly have a debt of nearly £1000".

As you have meter readings, know your tariff unit rates and daily standing charges, you can easily check exactly what you owe against the payments that you have made.

All invoices should be available on your online account to download clearly showing all of this information. The back billing code only applies if you have not been invoiced.

You have had some problems but you have been offered more than most would ever get awarded by the ombudsman but you have refused to accept their independent adjudication, so you are now on your own!

One issue is that they don't have a full breakdown of the electricity readings I gave, they have all the gas ones and every time I gave readings I gave them for both so don't know why they don't have history of this.
Can you explain what you mean about the back billing code as they were taking a direct debit for getting on a year and a half then out of the blue sent me a £500 electricity bill for this time period.
And when I emailed the ombudsman about why they didn't apply the back billing code in their resolution they said that it is out of their remit.

Tommy83

Hengus wrote: »

As I have said above, your problem is that you agreed to go to the EO and you have turned down the EO's final offer ( fair or otherwise). Sadly, you no longer have the right to ask either the supplier or the EO to re-open the original complaint just because you have now heard about The Back Billing Code. I am sure that had the Code applied then the EO would have considered it before coming to a determination.

It would seem that the supplier is now playing hard ball and, with the EO on its side, it can do so without sanction. Personally, I would now check to see whether the charges for electricity are valid: if they are, I would ask for time to pay. The last thing that you want is the debt collectors at your door.

What do you mean about the charges for electricity being valid?

System

Tommy83 wrote: »

What do you mean about the charges for electricity being valid?

Is the bill based on actual meter readings taken by the supplier or yourself? If so, then it is a valid debt that needs to be paid.

Cardew

As both the Company and the Ombudsman have ruled themselves out of any further involvement in your case, there really isn't much point in discussing the merits of your situation any more.

As said above, you now need to go to the Small Claims Court to gain redress. Although an informal procedure your case will be heard by a judge. You need to present this judge FACTs and not opinions; and a detailed breakdown of any financial loss.