MSE News: Campaigners call for investigation into Bounts fitness app following...

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A campaign has been launched calling for an investigation into fitness app Bounts...
Read the full story:
'Campaigners call for investigation into Bounts fitness app following membership changes'

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'Campaigners call for investigation into Bounts fitness app following membership changes'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Bounts are hanging this all on their terms of use, but I can't see how their terms are fair. Reading the campaign, this is the position taken on unfair terms by the OFT: http://www.soapboxshout.com/campaigns/group-action-against-bounts-for%20breach-of-consumer-law
"A right for one party to alter the terms of the contract after it has been agreed, regardless of the consent of the other party, is under strong suspicion of unfairness. A contract can be considered balanced only if both parties are bound by their obligations as agreed."
"A reasonableness requirement is most likely to be acceptable where fairminded persons in the position of the consumer and supplier would be likely to share a common view as to what would be 'reasonable'– for example, where a 'reasonable charge' clearly means a charge sufficient to meet specific open-market costs."
"A clause which allows the supplier to vary what is supplied is most likely to be considered fair if it is clearly restricted to minor technical adjustments which can be of no real significance to the consumer, or changes required by law.
If the intention is to permit changes that are more significant, but still only limited in scope, another approach is possible. This is to ensure that the consumer fully understands and agrees to the change in advance. The contract will need to set out clearly what variation might be made, and in what circumstances, and define how far it can go, for example if the consumer orders goods of a certain colour but agrees to accept one of a range of others if that is not available."
Bounts hardly seems to have abided by fair terms and in the news article it seems clear they have ducked the question.
Respect your customers and be honest with them, because you need them in order for your enterprise to prosper.
Before he embarks on his new adventures with the NHS, Mr Stuart needs to realise that he has a truckload of unfinished business which isn't going anywhere. Too many people are upset, and rightly so.