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Goodwill Letters

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  • sourcrates wrote: »
    I would normally advise writing a letter in these kind of situations, but i have had success myself in the past, by speaking to the relevant dept on the phone.

    You need to get a bit of a rap-our going with the person your speaking to, chat about other things first, be friendly, dont approach them from a position of hostility, ask nicely for whatever your eventual aim is, if they really cant do what you are asking, try suggesting a lesser alternative, basically use the gift of the gab.

    My surname is always a topic of conversation as its the same as a well known fictional celebrity, that always breaks the ice for me, try it and see, cant hurt can it.


    This is very good advice. You've got to make them want to help you out and feel sympathetic.
  • You have to be really careful with what you get removed.

    If they remove a default, late payment markers can be made instead and that looks worse!!
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