Has anyone used Roadserve?

tck_2

Has anyone had any experience with this company before? I've checked out their website and it looks like a good way to save money on car repairs but I can't find any reviews online.

Someone posted about it on MSE in Feb 15 (can't include the link because I'm new) and though the post got responses none were from users of the service. I've included the chap's question below because it covers exactly what I'd like to know:

"Recently came across Roadserve whilst searching through the royal mail employee benefits online. the advertised price is £89.99 per year however the royal mail price is £12.99 or caravan club price is £11.99. It offers to bring members the benefits that can usually only be enjoyed by fleet car drivers.
The main advantages are threefold:
Job control - a professional, technical expert works with the repairer to ensure that all work proposed is absolutely necessary and justified. For example, that the wear level on brake pads or discs is such that it warrants changing.
Cost control - using manufacturer and industry standard data, maintenance controllers check that the right amount of hours are being charged, and the right amount of consumables such as lubricants etc are being used.
Thirdly, as part of a fleet maintenance scheme, members enjoy the discounts we are able to negotiate with repairers.
Basically they claim to save an average of 30% off service and repair bills, equally to hundreds and even thousands of pounds for some people. However i cant find much info or reviews online so leaves me a bit sceptical, but at £12 my be worth a punt.

Just want to know if anyone has had experience with this company before?"

forgotmyname

Is this a trusted garage type scheme or can you take the car anywhere?

How will they know and advise you that your brake pads are worn below limits? Manufacturers already publish that data and its available for free or buy a workshop manual.

A qualified technician will be speaking to you and the garage?? Really??
So garage says yeah the pads are down to less than 1mm and need doing. How will your technician know if they are lying?

And will the garage really inform them of everything? And have the car sitting there awaiting a reply whilst they contact you?

Stupid idea. Save £300 a year... How much is a service to save £300 a year?

Smells of bovine excrement to me.

gabitzul

I think it would be better to find a reputable local garage and just let them deal with the repairs as needed.

Less work and hassle overall. I don't think in most cases the benefit will outweigh the cost (unless you own a very specialised and/or expensive car, maybe).

Giles_K

Like you said, at that price it may very well be worth trying. Still, you should have a rough idea of how much you spend a year (as well as possible worst-case scenarios) and it would finding out just how much you can expect to save.

As for the technician part, I'm not sure how that will work - I find it hard to trust anyone that isn't immediately in the garage inspecting the vehicle.