Problems with Tesco Credit Card

michele-p

Not sure if this is the right forum, but think so!

I have placed an order on B+Q website this evening, I had to order tonight as had a 10% off code that expires at midnight. I paid using my Tesco credit card, as had a leaflet to say it's interest free until March. I got an order number, but the message said "we are working on your order" Also received a text from Tesco to ask if it was an expected transaction, which I replied to.

The problem is I've not had a B+Q confirmation email yet, and it's not showing in My Orders. I realized afterwards that it's probably to do with the problems Tesco have had with their current accounts.

The order I placed was for over £550 - so the 10% off was a significant £55 - and I've no way of knowing if it will be honoured if I have to use a different card tomorrow. I'm hoping it will go through, and that I've not just lost us £55.:eek:

Has anyone else had issues using a credit card online?

shortcrust

It sounds like it was a security check - it happens occasionally with all my cards - and means that the transaction probably won't have gone through. I would order again and cancel one if you end up with two orders.

michele-p

The problem is, it was a 1 time only code for 10% off, wish I'd used my other credit card now! There's still time I suppose.

YorkshireBoy

I wouldn't worry about the £55. The way Tesco are chucking 'goodwill' at their customers at the moment I'm sure they'll cover it.

michele-p

Thanks for a bit of reassurance, I'm hoping it will probably be OK, it's obviously got as far as Tesco as I had the text to confirm almost instantly, and topcashback notification came through too. If for some reason I loose the discount, then I'll give Tesco a call.

michele-p

Update, I got at text from B and q at 5am to say my order has been confirmed, at the correct price. So must have just been held up.

jo-bo

Don't mean to throw a spanner in the works but isn't the interest free only on purchases made in Tesco?

michele-p

Blimey you are right, just read the smaller print on their website. Luckily we do have the money, was just trying to eek it out a bit til after Xmas. I'll be I'm not the only one who didn't read the leaflet properly. the main thing was getting the 10% off as it made a big difference.