Help please

angelabbie

Hi everyone, I recently came back to comping after a two year break following a bereavement in the family. I have been lucky enough to win a prize of a fire alarm for the house but when discussing with the company today have been told that after 6 months of having it I will need to pay 45 per month for monitoring. As I cannot really afford this shall I just turn the prize down or is it a bit unfair to offer something that is a prize but turns into a paying contract after a certain time? What do you all think?

angelabbie

To be fair I have checked the terms and conditions which say Prize is a TOP RESIDENTIAL KIT of a value of: £839, with 6 month free service fee worth £42/Month = £252 for 6 Months. The prices are valid on the day of the publication of this competition. I did not ready this when entering but it does not say you will have to take out the service in order to make use of the alarm

angelabbie

Hi can anyone help me with who I contact with regards to a prize and incorrect terms and conditions. The prize I won is taken away after 6 months if I do not start paying for it!! It was won via Homes magazine who agree the prize provider did not make its terms clear.

DynasticDux

It's not a "Fire Alarm" - It's a "Burglar Alarm"

https://forums.moneysavingexpert.com/discussion/5530278
http://www.athomemagazine.co.uk/win-an-alarm-system-worth-839-from-verisure

As per the T&C's - Prize is a TOP RESIDENTIAL KIT of a value of: £839, with 6 month free service fee worth £42/Month = £252 for 6 Months

If you can't afford to keep on the service, simply ask the company to choose another winner

redstararnie76

I would be a bit peeved by this. Personally I would say that I'm not prepared to have a 'prize' that I will have to pay for, and turn it down - hope there's a better win, waiting round the corner for you.

mjm3346

angelabbie wrote: »

Hi can anyone help me with who I contact with regards to a prize and incorrect terms and conditions. The prize I won is taken away after 6 months if I do not start paying for it!! It was won via Homes magazine who agree the prize provider did not make its terms clear.

Strange the magazine think that, it is a monitored alarm system, the monitoring costs £42 a month and six months is provided free as per the T&C's. There is no point in having it without paying for it to be monitored (it does not work as an "alarm" by itself).

angelabbie

Well that told me. Even the magazine who ran it thinks the terms and conditions were misleading and did not give enough information.

angelabbie

If you read it as written it says "Prize is a TOP RESIDENTIAL KIT of a value of: £839, " so that tells me that is the prize then after the comma it says "with 6 month free service fee worth £42/Month = £252 for 6 Months" no where does it say we will take the alarm back if you do not continue the service at a cost of.

angelabbie

Dynastic I find your response really rude, I am looking for help with a contact not someone to correct an error and tell me what you think I should do.

mjm3346

angelabbie wrote: »

If you read it as written it says "Prize is a TOP RESIDENTIAL KIT of a value of: £839, " so that tells me that is the prize then after the comma it says "with 6 month free service fee worth £42/Month = £252 for 6 Months" no where does it say we will take the alarm back if you do not continue the service at a cost of.

It does not work without paying for the monitoring, it is not a "noise" alarm.

angelabbie

Sadly MJM I did not know this as I have never had an alarm