Rangemaster Not Working just over 2 years old

markelock

I have a rangemaster dual fuel oven, which recently stopped heating (the gas oven lights but just doesn't get hot)


I called rangemaster and they said that as it is over 2 years old, they don't cover it, or even offer a engineer out (they would instead pass details of engineers to me)


The oven itself was around £1295, my personal feeling is, as a static item, it should last longer than 2 years, and more like 5? I'll be calling my CC to check exactly when we bought it, but for info, anyone thinking of getting a rangemaster, bear this in mind.

wealdroam

markelock wrote: »

I have a rangemaster dual fuel oven, which recently stopped heating (the gas oven lights but just doesn't get hot)


I called rangemaster and they said that as it is over 2 years old, they don't cover it, or even offer a engineer out (they would instead pass details of engineers to me)


The oven itself was around £1295, my personal feeling is, as a static item, it should last longer than 2 years, and more like 5? I'll be calling my CC to check exactly when we bought it, but for info, anyone thinking of getting a rangemaster, bear this in mind.

Did you buy it direct from Rangemaster?

Your statutory rights lie with whoever sold the thing to you.

The manufacturer, if not also the seller, owes you nothing beyond that specified in their warranty/guarantee.

Have a read of MSE's Consumer Rights guide for further details.

Tothepoint.

I don't know what you expect Rangemaster to do.

You don't know what the fault is and you don't know it's inherent.

Get someone out to have a look and go from there.

markelock

wealdroam wrote: »

Did you buy it direct from Rangemaster?

Your statutory rights lie with whoever sold the thing to you.

The manufacturer, if not also the seller, owes you nothing beyond that specified in their warranty/guarantee.

Have a read of MSE's Consumer Rights guide for further details.

Hi

Thanks

A local shop, I'd resisted calling them, as I knew they would say sorry not our problem, and indeed who have said it's over two years, so it's not there problem, and to contact rangemaster.
They did give me the details of a local gas fitter, and suggest the thermo coupling (?) unit might have failed.

wealdroam

markelock wrote: »

Hi

Thanks

A local shop, I'd resisted calling them, as I knew they would say sorry not our problem, and indeed who have said it's over two years, so it's not there problem, and to contact rangemaster.
They did give me the details of a local gas fitter, and suggest the thermo coupling (?) unit might have failed.

Did you read that article I linked to?

In there you would've seen:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

You would've also seen that you have up to six years to seek a remedy from the seller.

markelock

wealdroam wrote: »

Did you read that article I linked to?

In there you would've seen:

You would've also seen that you have up to six years to seek a remedy from the seller.

Yes, To be honest they were shocking from point of delivery, I would never shop with them again. I'm just trying to dig out the receipt, or the card transaction, to see exactly when it was. The shops system only goes back to October 2014, as far as they can see, I don't exist (I'm not sure what they would say if the Revenue ever asked)

wealdroam

markelock wrote: »

Yes, To be honest they were shocking from point of delivery, I would never shop with them again. I'm just trying to dig out the receipt, or the card transaction, to see exactly when it was. The shops system only goes back to October 2014, as far as they can see, I don't exist (I'm not sure what they would say if the Revenue ever asked)

What card did you use?

If it was a credit card, and the price was over £100, your card issuer is equally responsible with the seller for the performance of the contract.

If the seller is being difficult, perhaps you can chase your card provider.

Read MSE's Section 75 document for further details.

markelock

wealdroam wrote: »

What card did you use?

If it was a credit card, and the price was over £100, your card issuer is equally responsible with the seller for the performance of the contract.

If the seller is being difficult, perhaps you can chase your card provider.

Read MSE's Section 75 document for further details.

Thanks.


Yes, I'm sure I used a card, but I can't remember which one right now. We're having a lot of work done on the house at the minute, for the life of me I can't find the receipts for anything!

wealdroam

markelock wrote: »

Yes, I'm sure I used a card, but I can't remember which one right now. We're having a lot of work done on the house at the minute, for the life of me I can't find the receipts for anything!

Without any proof of purchase you are on your own.