can not view primus bills

myself321

when i log into primus and click ebilling i get the following


Sorry, an error has occurred whilst processing this action. If you require assistance please check the faq’s or contact Primus:



Please continue to use the site. A description of the error is given below:
null

any body else getting the message ?

thefirs

Same here, must be a site error or failure.

tiptoe_mouse

Me too. I've just phoned primus (0800 036 3839), who tell me that they know there's a problem and they are trying to fix it. They recommend to try again tomorrow, or maybe Tuesday. Fingers crossed.

tiptoe

steven_cardwell

tiptoe_mouse wrote: »

Me too. I've just phoned primus (0800 036 3839), who tell me that they know there's a problem and they are trying to fix it. They recommend to try again tomorrow, or maybe Tuesday. Fingers crossed.

tiptoe

Still down, tried to access the ebilling as i am due my cashback for completing 12 months broadband, and my bill is prepared around the 25th-28th each month, might try and phone Primus, as this looks like the ebilling has been down for almost a week now.

tiptoe_mouse

Ah, but they have changed the error message

Bad Gateway

The proxy server received an invalid response from an upstream server.

tiptoe

BritBrat

Same here, been trying a few days now.

thefirs

I got my Primus notification of billing today, and can now read the online billing.

tiptoe_mouse

For a brief period I managed to log on and see my bill details. But now I can't even get on their site at all. I get the following:

Server Error in '/' Application.

Runtime Error

[FONT=Arial, Helvetica, Geneva, SunSans-Regular, sans-serif]Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File --><configuration> <system.web> <customErrors mode="Off"/> </system.web></configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File --><configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web></configuration>[/FONT]

Is it just me, or have others found this too?

tiptoe

Heinz

It's not just you. I managed to view my bills online yesterday - after not being able to do so all week - but, today, I'm getting the same as you.

They've obviously got serious problems at the moment but the CPS system is working fine so I'm not worried.

steven_cardwell

Thought i would try and log in to my account, and i can report no problems at the moment.

The_Hawk

I've managed to get access today, for the first time this week.