Microsoft Outlook 2016 on laptop - Exchange AutoSync ***ERROR***

doningtonphil

Hello

I hope you can help.

I have set up a new email address and was adding it to the accounts on Microsoft Outlook.

I got to the options of setting up as POP, IMAP or Exchange Autosync.

As 'Autosync' sounds nice and painless that is the one I chose. It seemed to set up very quickly with a nice big green tick. "Great" I thought.

No, now when I go into my email I get an error box appear:

The server configuration prevents you from synchronizing. Contact your system administrator
If i click the 'OK' box the error message just reappears immediately. I now can't use my email as this error message wont budge.

I now have read that Microsoft Exchange Autosync is NOT COMPATIBLE with Outlook. Well if not, why offer it as an option!?!?!?!?!?!?

What can I do to resolve the issue?

Any help much appreciated

Phil

grumpycrab

But is it a Microsoft email? What's after the "@"?

doningtonphil

grumpycrab wrote: »

But is it a Microsoft email? What's after the "@"?

No, it's not a Microsoft email, after the @ is my domain name set up via one.com. Their website says that Exchange autosync can be used on tablets and phones and actually Exchange Autosync is NOT compatible with Outlook on a PC. This appears to be confirmed an microsoft forums found when googling the error message.

I am wondering why Outlook offered it to me as an option. And also, how do I get out of the error message loop?

grumpycrab

Use IMAP - settings at one.com
Eg. https://www.one.com/en/support/guide/mail/setting-up-microsoft-outlook-2013

doningtonphil

grumpycrab wrote: »

Use IMAP - settings at one.com
Eg. https://www.one.com/en/support/guide/mail/setting-up-microsoft-outlook-2013

thanks grumpycrab. I would love to do that (and indeed have done so on my other laptop and phone etc) but the error message box wont go away, just click ok and it returns instantly. In the meantime, I cant click on anything in outlook for as long as the error message is there

So my question is: How do I get rid of the error message box?

Disco

doningtonphil wrote: »

thanks grumpycrab. I would love to do that (and indeed have done so on my other laptop and phone etc) but the error message box wont go away, just click ok and it returns instantly. In the meantime, I cant click on anything in outlook for as long as the error message is there

So my question is: How do I get rid of the error message box?

can't you just remove the autosync account from the PC? and set up a new IMAP or POP3 one

Le_Kirk

No, now when I go into my email I get an error box appear: .....

What do you mean by the above statement? Are you able to open Outlook without the error box appearing? Is it only when you try to send/receive you get the error? Can you disable your internet connection and try to open Outlook, then delete the account as suggested above.