AHP Hams Hall damaged my car

reikimasterpaul

Hi all, I have just returned from a lovely week in Italy.
Before I went I had pruchased a woucher for Airport parking but after reading terrible reveiws of the company fly drive, I decided to use APH Hams Hall,Birmingham as I had used them before and got a great deal £26 for 7 days.
I returned on Saturday and collected my keys from the reception but to my horror when I reached the car,I found a large dent on my rear passenger door and scuff/scratches on the front passenger door. I returned to reception to report it and was enraged when the guy suggested that the damage was already there when I left my car.
I have had the car for 3 months and it was in immaculate condition.
He called for the "security manager" who gave me an incident report pad and said"fill this in" they gave me their record of my milage which I double checked with him but I later found that the reading he gave me was higher than my actual mileometer was dispalying,so I suspect that they may have tampered with this as well.
The security manager also tried to suggest that the damage was already there and when I understandably got angry he said don't take it out on me, I don't get paid enough for this !!!
These people need to be exposed !
Please share and share this and if you do use them recored your milage and take photos of the whole of the car.
I have tried leaving this on review sites including Facebook and surprise,surprise I was unable to find an option to do this.
Strange that they are showing 9.1 out of 10 for service.
Please share !

Coupon-mad

That's as bad as (or worse than) this one:

https://forums.moneysavingexpert.com/discussion/5545732

...where the person got a PCN when the car was with Meet & Greet at Gatwick.

You do know what to do? Get a quote for the repair and send them a copy with a Letter before Claim, then if they don't pay out within 21 days, sue them for the cost plus your small claim fees. That should focus their minds.

Coupon-mad

Just read this one:

http://www.dailymail.co.uk/news/article-3911312/Holidaymaker-s-car-wrecked-meet-greet-parking-firm-Owner-returns-trip-vehicle-written-off.html

Car written off by Meet & Greet at Manchester.

The_Slithy_Tove

Surely they do a damage assessment when you drop the car off? They certainly do at Heathrow. And write down the mileage. I always photograph the odometer when dropping off.

Not helpful here, but it you use Purple Parking at Heathrow (the car park in Southall), you have to stop in a little car-port booth on entry where they photograph the car from all angles. Protects both parties from false allegations.

beamerguy

you may care to read this in the paper today

http://www.dailymail.co.uk/news/article-3911312/Holidaymaker-s-car-wrecked-meet-greet-parking-firm-Owner-returns-trip-vehicle-written-off.html