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CCJ - Getting it settled

Good Evening All,

I received a CCJ back in 2012, unfortunately I had moved and only became aware of it when applying for a mortgage. I subsequently got hold of the the claim information and arranged to make a payment to ultimately clear the CCJ.

I had email confirmation that monies were received along with a commitment to send a formal follow up letter confirming CCJ ref and confirmation that the balance has been cleared allowing the CCJ to be settled. Despite chasing over last 6 + months this hasn't been forthcoming.

Any guidance welcome on best next steps!

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