How long is an "acceptable" wait for a warranty repair on a USED car

Furryconker

Hi all, bit of advice/insight required.

I bought a USED Micra from a Pentagon Dealership in Mansfield at the end of July this year. By the end of August the heater/blower has siezed up and was blowing nothing but warm air (its was very warm anyways at that point in the year, didn't need more warm air. We drove around in a sauna essentially). I reported it to the dealer on the 1st of September. As I write this on the 4th November I've told yet again that they are still seeking the diagnosis information in the correct format for the Network Q Warranty (*cough* insurance policy claim) in order to proceed. Thats 65 days....and 2 different garages where a diagnosis has occured.

I've sent them a detailed letter at the beginning of the week (Letter quote removed as it was huge)....

I'm being a tough as I feel I can be on the phone but getting nowhere. This week I was promised to be "kept in the loop" which has mean't them calling me once at 6.10pm last night and involved me calling them back at 8.30am today where I was told "....it needs to be resubmitted in the correct format" again (and I've been promised another call tonight to explain what progress has been made today). I know this call will be another "sorry but...." call too, they are too predictable.

I've also called Network Q Warranties myself and have been told ther have an outstanding information request from the 28th October, which is the day AFTER I chased the issue with their customer care team not when the car was diagnosed by them a week BEFORE.

I'm lost, confused, somewhat agry and very frustrated and wonder what my next steps should be.

Any advice will be gratefully accepted.

societys_child

(apologies for the long post now)

Apologies accepted. I couldn't read all that, but look on the bright side, it's turned much cooler now.

Nobbie1967

Write them a letter stating that you are rejecting the car as they have failed to address the issue despite being advised of it two months ago. Don't include all the waffle you've posted above, I doubt it's relevant.

Furryconker

Well I finally got some movement yesterday.

Supposedly the data they need to submit the warranty claim is now in the right format and has been submitted. I "should" get an answer Monday.

Only one caveat....they said "part" suggesting singular repair rather that "parts" which will cover heater issue AND suspension issue.

We will see....

The spam was just to show them the timescales, key dates. It probably would have been better to get straight to the point but I have had a habit of waffling since school coursework LOL :rotfl: