Question re FlexDirect

markwilkinson

Yes, I know one or more will pipe up and ask why I don't just ring them - to be honest it's late and I don't have the appetite for a call centre right now.

So, I opened one for the 5% rate and access to the 5% regular saver. Was accepted with no need to provide paper ID etc. Got a letter a couple of days ago telling me what my customer number, account number and sort code are. My PIN number arrived on the same day in a separate envelope. I went off to the website to set up Internet banking but couldn't as I was asked for my card number. No worries, just wait for the card to arrive. Card arrived today and just now sat down to register for Internet banking. Apparantly I need a card reader! Couldn't remember seeing anything about this so checked previous correspondence. Only reference I can see of this is in my welcome letter. No reference to it in the main text but it mentioned in a graphic of the LHS of the letter. According to the graphic I should have had this, almost, before anything else. Is it common for this to happen? Should I ring them? Is what's happening in my private life making me more irritable and irate than normal and I just need to relax and wait a few days?

YorkshireBoy

I think I've seen it reported that you can pick one up from branch? Maybe others can confirm or deny this.

If you have a card reader from Tesco/NatWest/RBS/Co-op/etc I think any of them will work until yours arrives.

If you lived near me I'd drop you one off. I've a drawer full including 4 or 5 from Nationwide, 3 from Co-op, and a couple from each of RBS and Tesco!

markwilkinson

Never needed a card reader before so don't have one kicking around from another institution. Thanks for the offer though! Think I might try to wait a few days, I'm sure it's all in order, Nationwide seem to be pretty good so far.

Chaykin

When I opened my first account with Nationwide my card reader was the last thing to arrive through the post, good few days after the card.

darkidoe

I lost my card reader moving houses and I just went into one branch and picked one up.

Crag30

I opened my Flexdirect earlier this year, and the card reader was the last to arrive.
I can't recall how long it took to arrive but remembering like you, anxious to get things going.

I think I initially got my account up and running using a Natwest Card Reader after reading something on these forums

Robbieh

Just go into a branch and ask for a card reader, mine took ages through the post.

Pincher

It's a bit chicken and egg.

Once it's all set up, you can log in using Memorable Data, without using card and reader.

You can also order a card reader online, but I don't know if you can without online banking already set up.

I like it this way. The harder it is for some imposter to set up an account, the BETTER.

markwilkinson

Thank you all for taking the time to reply. It seems most had the experience as me so I will relax about it. Will pop into a branch if I'm passing but may just wait for it to arrive. Thanks again!