Pension State Problems UK Bank Living overseas

missbiggles1

Mrs_Arcanum wrote: »

He never received it. So all the problems start there. He has contacted the brand new MP and sent a letter signed by a judge proving his attendance at court.

They do not seem able to send him a replacement form for some unknown reason. So a very much alive person, is being defrauded of his pension through obfuscation by staff at the pensions department. No wonder they are claiming they are saving money, if they are deliberately being unhelpful to avoid paying people.

Are you sure he's dealing with the International Dept because I've always found them very helpful, like when my husband died.

Sorry, I'm not sure what you mean by the bolded bit.

Mrs_Arcanum

missbiggles1 wrote: »

Are you sure he's dealing with the International Dept because I've always found them very helpful, like when my husband died.

Sorry, I'm not sure what you mean by the bolded bit.

He even rang the number and had someone deny they were the international pension service, when that was the number he had rung.

I can understand why they would be helpful when your husband died, as this is what they want to happen, people not getting money after they have died. Where my brother wants in effect, the opposite.

The letter from the judge was trying to prove he was alive despite not having the "official" proof of life document.

bigfreddiel

This thread looks exceedingly dodgy.

Your brother lives overseas, but is using your U.K. address.

Is this because he's living in a country where his state pension increases would be frozen? I think this practice would be illegal.

Cheers fj

Mrs_Arcanum

bigfreddiel wrote: »

This thread looks exceedingly dodgy.

Your brother lives overseas, but is using your U.K. address.

Is this because he's living in a country where his state pension increases would be frozen? I think this practice would be illegal.

Cheers fj

The pension people know where he is living. So, not only does he have extortionate phone costs trying to put things right, but a 15% loss of income when he actually does receive his entitlement. People forget, overseas pensioners do not get the winter fuel allowance and have to contend with a weak pound. Yet are saving the NHS money at the same time.

missbiggles1

Mrs_Arcanum wrote: »

The pension people know where he is living. So, not only does he have extortionate phone costs trying to put things right, but a 15% loss of income when he actually does receive his entitlement. People forget, overseas pensioners do not get the winter fuel allowance and have to contend with a weak pound. Yet are saving the NHS money at the same time.

Only if they live outside the EU or countries with no reciprocal healthcare arrangements.

missbiggles1

Mrs_Arcanum wrote: »

He even rang the number and someone deny they were the international pension service, when that was the number he had rung.

I can understand why they would be helpful when your husband died, as this is what they want to happen, people not getting money after they have died. Where my brother wants in effect, the opposite.

The letter from the judge was trying to prove he was alive despite not having the "official" proof of life document.

I think that's an unpleasant and cynical thing to say, particularly as they very efficiently sorted out money owing and my widow's pension.

There may, of course, be more than one side to this.

Mrs_Arcanum

missbiggles1 wrote: »

Only if they live outside the EU or countries with no reciprocal healthcare arrangements.

He is in the Philippines. So no free healthcare.

Mrs_Arcanum

missbiggles1 wrote: »

I think that's an unpleasant and cynical thing to say, particularly as they very efficiently sorted out money owing and my widow's pension.

There may, of course, be more than one side to this.

Really? Then what is the purpose of the "proof of life" certificate, if not to remove people from pension payments and with fairly typical DWP efficiency, there is no back up in place should someone not receive this one letter.

xylophone

https://www.gov.uk/state-pension-if-you-retire-abroad/report-a-change-in-your-circumstances

I cannot understand why an employee at IPC would deny that your brother had got through to the correct number or why it should be proving so difficult for a replacement form to be provided.

However, you brother has now successfully contacted the MP?

If so, he might be best advised to see what the MP can do for him before making any more attempts to deal with IPC.

mumps

I can't see why they would send the form to you. If he is living abroad then surely it needs to go to him so he can prove he is still living there. It might save on confusion if they just contact him directly.