BA's additional 'Pending transaction'

Voyager2002

NiftyDigits wrote: »

Should always write to the Executive Office in cases like these. Normal customer service/relations will likely only waste your time. The EO will ensure that it's looked into in depth, as opposed to a cursory reply.

If only...

In an attempt to resolve my recent problem with BA I emailed the CEO and a few other senior managers (contact details from the website listing CEO emails). Most of them bounced: one senior manager did have a valid email address, but the problem was simply passed back to customer service.

Voyager2002

NiftyDigits wrote: »

Worked for me every time. Customer Relations often send out cursory replies after skimming through the complaint, hardly appearing to have read it through.
A note to the EO usually ensures that it's read through properly.

And that worked with BA? Would you care to share the contact details you used?

A_Scott

thanks for the replies.

It is the principle more than the money, i am upset to be have inconvenienced by the 'secondary amount' which BA had no reason to create. No one likes going over a credit limit especially through no fault of their own