Incorrect payment into my account

Uneducated_Archie

Any developments Bellrooster?

jennyjj

bellrooster wrote: »

Just a quick update on this as its still on going!


I downloaded complaint forms for the information commissions office, filled them in and sent them back just over 2 weeks ago but I haven't received a reply yet.


I've had another letter from parseq and a phone call to my husbands mobile phone!? asking for me.


The letter has said that if I don't sent a cheque or pay by credit card or direct debit they will start legal proceedings and threaten a county court judgment if I don't send the money back in a certain amount of time.


I e-mailed back reiterating the point I made in the first e-mail that they need to get their bank to request the payment to be reversed. I also made it clear that the funds remain in my account in full (I'm fairly sure they think I've spent them and /or plan on not returning them) I also stated that I would consent for the money to be sent back as soon as the bank asks me to.


I must confess this ongoing situation is starting to worry my somewhat.

Hi BR,
Parseq manage massive amounts of personal data about very many individuals, on behalf of their many clients. I'm only surmising that after they messed up and sent the money to your account in error, that they then interrogated their own databases to pull together details such as your name, address, husband's mobile number etc. That would be easy for them to do, but might have vastly overstepped their reasonable use of your data. I suggest that you fire off a data subject access request to them ( costing £10) and at the same time INSIST that they tell you where they sourced your contact details and by what right they did so. From the extract that they MUST send you, you will probably have some good clue as to which of their client companies you have or had some business relationship. Then either stop doing business with that client business, out them here, or complain bitterly to them about the way they have entrusted your data to a company which has then handled them inappropriately. Personally, I'd be whipping up a s**tstorm for this outrageous behavior. Absolutely have no fear of meeting them in court. Indeed, start invoicing them for your time, at say £50 per email, letter, or phone call taken.
Give 'em hell.

bellrooster

Hi and thanks for your reply!


The situation update is as follows!


4 weeks after the original bank transfer I received a letter from my bank stating that Lloyds bank had been In touch with them re the payment sent in error and that they were placing a hold on the money for 14 working days after which time they would reverse the payment. (it gave me the option to contest it and claim the money was mine, but obviously it wasn't so I didn't)


In the mean time Parseq continued e-mailing asking where the money was and insisting I must have the payment reversed (so obviously there is a communication break down somewhere in Parseq as they had already asked the bank to start proceedings)


In one of the e-mails they informed me that they had passed my details on to the company that they were moving the funds for and that the relationship manager of that company would be in touch with me. So not only have they used "the means they have to trace people that they do not have to divulge" (their words not mine) to find my information, they are now passing it on to another 3rd party.


I did send a complaint it to the Information commission office but have had no reply and that was at least 4 weeks ago now.

jennyjj

bellrooster wrote: »

Hi and thanks for your reply!


The situation update is as follows!


4 weeks after the original bank transfer I received a letter from my bank stating that Lloyds bank had been In touch with them re the payment sent in error and that they were placing a hold on the money for 14 working days after which time they would reverse the payment. (it gave me the option to contest it and claim the money was mine, but obviously it wasn't so I didn't)


In the mean time Parseq continued e-mailing asking where the money was and insisting I must have the payment reversed (so obviously there is a communication break down somewhere in Parseq as they had already asked the bank to start proceedings)


In one of the e-mails they informed me that they had passed my details on to the company that they were moving the funds for and that the relationship manager of that company would be in touch with me. So not only have they used "the means they have to trace people that they do not have to divulge" (their words not mine) to find my information, they are now passing it on to another 3rd party.


I did send a complaint it to the Information commission office but have had no reply and that was at least 4 weeks ago now.

Good to hear that the funds are finding their appropriate way back. Once that has happened, you have no obligation to anyone. If parseq or the companies that they are associated with make any further contact attempts, then I would suggest not replying at all, not even to tell them to **** off. Life's too short, unless, of course you want to make a hobby out of making them suffer. * For phone calls, I certainly would tell them where to go.
Oh, and have great fun if they try to threaten you with court.

bellrooster

*update*


I know its a long time since I started this thread but I've received a response from the Information Commissioners Office regarding a complaint I made regarding Parseq and how they obtained my personal information and I must say I am pretty surprised at the response!
which is as follows...


Concern raised with us

You raised a concern with us regarding your personal information which Parseq had used to write a letter to you about incorrectly sent funds.

You wrote to Parseq about the acquisition of your personal information and they said that they were not obliged to disclose to you the method in which they accessed your information. You were concerned that this had taken place outside of the requirements of the DPA.

Our view

I wrote to Parseq about this matter and have now received its response. On the basis of all of the information provided by you and Parseq, we have decided that it is likely that Parseq has complied with the requirements of the DPA in this case.

This is because Parseq contacted your bank in relation to the inappropriately allocated funds. Parseq asked for the appropriate method to restore the incorrectly sent funds. Having looked at the evidence provided by Parseq in line with the DPA there is no evidence that they have breached the DPA.

In other words, Parseq asked for your information and the bank provided contact details for you. As such, if your concern is about the disclosure of personal information then you should, in the first instance, raise this with the bank. The telephone call took place on 31 October 2016 between Parseq and Co-op bank. If, on receiving the response from the bank, you are concerned about their procedures then you can raise this with the ICO as a new concern about a new organisation.

Thank you for raising the concern.

I find it hard to believe that the co operative bank would disclose their customers contact details - but they have provided evidence that they have? I have asked the bank (not since receiving the response from ICO) and they have said repeatedly that they would not give out the information to a 3rd party.

JuicyJesus

If you are not happy, raise an official complaint to the Co-op - enclosing the ICO's response - and then go to FOS if they reject.