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Help - Trojans on andriod phone

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Comments

  • Swipe
    Swipe Posts: 6,155 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    If your phone is rooted, why not follow the advice in Solitaire's post?
  • I don't know how or what software to have on pc if it is rooted - I didn't root it. Once you switch phone on and have wifi on launcher loading starts and apps start to appear. No chance to download anything from play store or to stop apps downloading.
  • DCFC79
    DCFC79 Posts: 40,643 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Was it bought new or second hand ?
  • freezspirit
    freezspirit Posts: 994 Forumite
    Part of the Furniture Combo Breaker
    edited 4 November 2016 at 12:56AM
    New from Tesco Mobile , 1 staff member put sim in phone and set it up for me whilst I paid for the phone with another staff member so I never saw if sticker on box was intact before she did it. I'm now thinking it could of been a customer return, can't prove it.
  • AndyPix
    AndyPix Posts: 4,847 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper Photogenic
    Simply put a stock ROM back on your phone and all your problems will go away ..


    This thread
    http://www.tomsguide.com/forum/id-2044706/unroot-install-stock-rom-galaxy.html


    Contains a link to instructions and also a youtube vid showing the process.


    Its terrible that you have bought a "new" phone in good faith only to find out that its not !!
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