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Problem with Coop account

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Don't know if anyone can help with this.

I have a manual payment set up from my Coop account to a credit card so I can make manual payments. A couple of days ago I tried to send £100 but I got an error message saying there was a problem with the transaction and to resend. I checked my account, but no money had been taken (I have done this loads of times and it shows up immediately). I resent the £100, checked my account and 2 payments of £100 had been taken

I contacted the bank and explained and asked if the second payment could be refunded as it was their error. They won't do this though and I will need to contact the credit card company to try and get the money back. My experience of this is that is very unlikely to happen

Do I have any rights here or do I have to grin and bear it?

Thanks

Comments

  • Shakin_Steve
    Shakin_Steve Posts: 2,813 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Name Dropper
    Hmmmm......can't you just spend £100 on the card, using it for things you would have used your bank account for? You don't say whether the extra £100 put you into overdraft territory.
    I came into this world with nothing and I've got most of it left.
  • TheShape
    TheShape Posts: 1,882 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    edited 31 October 2016 at 2:13PM
    Can you ask the credit card company to refund to your current account?

    Missed on first read, what you'd said about this but it's the first and possibly best course of action .
  • Murphybear
    Murphybear Posts: 7,971 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I am pleased to report that after making a polite but very firm protest the bank have refunded me the £100:D
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