E on - overcharged or uninformed

elainypeps_2

:think:
WE HAVE BEEN PAYING E ON FOR E7 TARIFF FOR THREE YEARS BUT NEVER HAD STORAGE HEATERS, WE ONLY DISCOVERED THIS OVERPAYMENT WHEN TRYING A SECOND TIME TO CHANGE ENERGY SUPPLIER WITH A LETTER SAYING WE HAD THE WRONG METER TYPE.

WITH NO IDEA WHAT THIS MEANT, I SOON FOUND OUT FROM EON THAT THIS WAS BECAUSE WE HAD STORAGE HEATERS?! WHICH HAVEN'T BEEN IN THE PROPERTY FOR SEVERAL YEARS NOW.

AS SOON AS THE FREE METER CHANGE HAPPENED THEN THE BETTER TARIFF ARRIVED, WITH A NICE DIFFERENCE IN OUR BILL. THIS IS GREAT BUT WHY NOT SOONER? IF THE METER EXCHANGE WAS FREE AND THE TARIFF NOW BETTER THEN WHY WAS THE INFORMATION NOT AVAILABLE WHEN WE MOVED IN?

WE HAVE NO TECHNICAL EXPERTISE AND DID NOT KNOW WE HAD THE WRONG METER OR TARIFF??

IT IS APPARENTLY NOT EON'S FAULT OR RESPONSIBILITY TO MAKE THIS INFORMATION AVAILABLE AND THEREFORE, COSTING US HUNDREDS OVER THE LAST THREE YEARS

PLEASE CAN SOMEONE PM ME IF THEY THINK THIS IS WORTH PURSUING, I HAVE ALREADY LODGED A COMPLAINT WITH EON BUT NO JOY

THANK YOU

molerat

E.On do not know what type of heating you have, they bill according to what type of meter you have fitted but will combine E7 day and night readings on single rate tariff if you wish. E7 can be cost effective for many people without storage heating. In the end it is down to you to decide what tariff you wish to be on.

E.ON_Company_Representative:_Helena

Good morning elainypeps,

molerat is spot on really.

We'll bill the account based on the meter that's installed in the property, we wouldn't know that the storage heaters had been removed or what sort of heating is being used.

We're more than happy to bill an E7 account on a one rate tariff if that's what the customer would like, but it's not something we can just do. The customer would need to speak to us and ask, then we can change the tariff.

I understand you've raised a complaint, this means you'll have one person dealing with this for you. If you're still not happy with their advice or answer you can move this on to the next level.

Thank you

Helena