Switching from Eon

Former_E.ON_Company_Representative:_Malc

Nellybee wrote: »

Im also switching from eon my tariff comes to a end on the 24th Jan 2017.So when will i be able to switch so no penalty .Also what would the latest date to start my switch be :beer:

Morning Nellybee.

With our fixed tariffs, the Price Protection window is open 49 calendar days before the tariff end date until 20 working days after. Provided we're told, we'll keep you on the cheaper prices whilst a change of supplier goes through. Exit fees also don't apply whilst in this window.

As your tariff ends on 24 January 17, to avoid exit fees and higher prices, you can start a switch around 6 December 16. For the latest date, we need to be contacted by the new supplier before the window closes on 21 February 17. Although applications to switch come through fairly quickly, not all suppliers follow similar timescales so I'd recommend making allowances for this when applying. Also, as I mentioned above, this is assuming the new supplier has signed up for faster switching (takes about two and half weeks). Most have, I believe, but not sure about everyone.

We'll write to you and let you know when your tariff is nearing the end.

Hope this helps Nellybee.

Malc

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

Malc, Do you what the problem is. Have received message for last few days now.

Sorry, Direct Debit is unavailable
Because of a technical problem, you can't access Direct Debit payments at the moment.
To talk to us about a payment, call us on 0345 052 0000. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. We'll do our best to help with your Direct Debit payment.
If you need to access your Direct Debit information online, please try again later.
Go back to your account

Thanks
Mable

Morning Mable and sorry you've been having difficulties with your online account. There've been a number of technical issues of late. These started Friday and, although most were sorted fairly quickly, a couple have taken longer to put right. I've just been on the site and all's working. This includes the Direct Debit Manager.

Just a quick heads up, if you're trying to change the monthly payments by more than 5 per cent, you'll need to pop in meter readings first. Up to 5 per cent, a change will go through without readings.

Hope this explains Mable and sorry again for the inconvenience.

Malc

MABLE

MABLE wrote: »

Malc, Do you what the problem is. Have received message for last few days now.

Sorry, Direct Debit is unavailable
Because of a technical problem, you can't access Direct Debit payments at the moment.
To talk to us about a payment, call us on 0345 052 0000. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. We'll do our best to help with your Direct Debit payment.
If you need to access your Direct Debit information online, please try again later.
Go back to your account

Thanks
Mable

Morning Malc/Helen.

Seems to be now getting worse. Received this message today when trying to input meter read.

We're sorry, there's been a problem
This is a temporary technical problem, please try again later.
Contact us for help
If you want to talk to us, call us Monday to Friday 8am-8pm or Saturday 8am-6pm on 0345 059 9905
Or, you can contact us in writing with your question.
unquote.

Also DD page still under the weather with technical issues.

Thanks
MABLE

Former_E.ON_Company_Representative:_Malc

Morning Mable and sorry you're having trouble using your online account.

I've just checked and there are no issues at the moment. Can log in okay and the meter readings and Direct Debit tools are working. It's a bit slow at the moment but apart from that all seems fine.

It may have been a temporary issue earlier on. We sometimes put updates/adjustments through in the early hours when website traffic is at its lightest.

Please try again. Should go through okay.

Hope this helps Mable.

Malc

MABLE

E.ON_Company_Representative:_Malc wrote: »

Morning Mable and sorry you're having trouble using your online account.

I've just checked and there are no issues at the moment. Can log in okay and the meter readings and Direct Debit tools are working. It's a bit slow at the moment but apart from that all seems fine.

It may have been a temporary issue earlier on. We sometimes put updates/adjustments through in the early hours when website traffic is at its lightest.

Please try again. Should go through okay.

Hope this helps Mable.

Malc

Just tried and meter reading area fine. However still the same message with the direct debit area.

Former_E.ON_Company_Representative:_Malc

Glad part of the problem has been sorted Mable. All's okay at our end with the Direct Debit Manager so not sure what's happening. What message is coming up when you try to use it?

Just found out we did do some website maintenance overnight so this would explain why you were unable to use it earlier. Came back on stream around 8am.

Let me know if you would like me to take a look.

Malc

MABLE

E.ON_Company_Representative:_Malc wrote: »

Glad part of the problem has been sorted Mable. All's okay at our end with the Direct Debit Manager so not sure what's happening. What message is coming up when you try to use it?

Just found out we did do some website maintenance overnight so this would explain why you were unable to use it earlier. Came back on stream around 8am.

Let me know if you would like me to take a look.

Malc

Sorry, Direct Debit is unavailable
Because of a technical problem, you can't access Direct Debit payments at the moment.
To talk to us about a payment, call us on 0345 052 0000. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. We'll do our best to help with your Direct Debit payment.
If you need to access your Direct Debit information online, please try again later.
Go back to your account


Unquote

About a month ago it was because they were getting the account ready for the review in January but that message has been replaced with the above.

Thanks
MABLE

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

Sorry, Direct Debit is unavailable
Because of a technical problem, you can't access Direct Debit payments at the moment.
To talk to us about a payment, call us on 0345 052 0000. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. We'll do our best to help with your Direct Debit payment.
If you need to access your Direct Debit information online, please try again later.
Go back to your account


Unquote

About a month ago it was because they were getting the account ready for the review in January but that message has been replaced with the above.

Thanks
MABLE

Sorry Mable. Missed your reply.

Are you still having a problem using our online Direct Debit Manager? If you are and would like me to take a look, please drop an email to the address in my Profile with your details and up to date meter readings. Happy to help.

Couple of things to be aware of. You mention an impending annual review. Accounts are locked down when there are two payments or less left until the review. This is to stop too many changes immediately before the review as we've found this can cause knock on effects that can skew payments up until this annual point.

Also, only three changes can be made each quarter. More than this will be blocked.

If not one of these, please contact me as above. I'll see what's happening. Look forward to hearing from you Mable.

Malc