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Smart Parking Charge and Debt Letter Help
thinisaz
Posts: 35 Forumite
Hi Guys,
So a bit of a long one here as I think I've already messed up...
Anyway. On 24th July I parked in Marshalls yard Gainsborough and a ticket was purchased but the reg was completely wrong (put in by my friend).
A ticket was issued to my employer (company car) and then forwarded on to me...
At this point I realised that this had been on a visit to the yard with a friend and that he had purchased a ticket and put it in my window... but not with the correct details.
This had been done because he couldn't be bothered to come back to the car to get the registration once he realised that they had changed the machines there. (I also took a picture after the fact to have a little laugh with friends)
Anyway, I decided to appeal via the online procedure so decided, as it was a pretty unusual case, to try and appeal to their sense of humour.
Dear Sir/Madam
On the beautiful Sunday morning of 24th July I awoke with a spring in my step and birds singing outside. It was a picture of perfection and wouldn’t have been out of place in a Disney movie.
However it was short lived as I danced out to the patio with my cup of tea to discover the evil that seemed to have engulfed my garden overnight, weeds… (in fairness it was probably a few weeks as I am not a green fingered kind of guy). They were everywhere, coming through the patio, in the grass, the idyllic flower bed with horrendous B&M multicolour solar lights that my daughter bought for us thinking they were ‘lovely’… they were everywhere. Over in the corner my little Yorkshire terrier was entangled in what can only be described as a triffid, I’m sure he was fighting for his life but he was probably just hiding to have a morning poop.
As I sipped my Yorkshire tea with 1 sugar and a little splash of milk my wife emerged from her slumber looking like the evil stepmother from snow white. I often look at her in the morning and wonder who this woman is, then she has a shower and puts her face on and it looks like Cinderella’s god mother has given her a blast of the wand…she definitely tricked me all those years ago but I married her and we will live happily ever after (lol).
So after 22 years together when ‘she who must be obeyed’ speaks, I listen, Well I try to, but like most husbands, I kind of drift off to my happy place of Motorbikes and bacon.
I caught the odd words during my bacon day dreaming of ‘garden’, ‘weeds’, ‘bacon’ (I think) and ‘divorce’. Actually maybe the last one I imagined again as she was just ranting.
Now with it being a Sunday morning I hadn’t really planned anything that was remotely work related and so I needed to enlist the help of some professionals to deal with this problem so a phone call later and I have a ‘friend’ heading out to the emergency (he is referred to as ‘friend’ for reasons that will become clearer very soon). I knew today was going to involve lifting and I don’t like lifting anything, in fact I don’t even like watching other people lift things in case they ask me to help so this is why my buddy was ‘enlisted’.
On arrival Bob (we shall use the name Bob) took one look at the forest and said two words, ‘weed killer’… here was me thinking I was going to have to dig stuff and pull stuff and actually work but Bob had a solution that involved next to no work at all… Good Bob (for now). We could sort this out in half an hour and then cook more bacon… result
A little rummage around the shed yielded nothing that resembled the required killer of weeds so we were going to have to purchase some… a road trip of sorts to a DIY shop… decisions decisions… B&Q was pretty close with easy (free) parking but Marshalls yard, although a greater distance away AND with a parking charge had a Wilko and other essentials like Greggs where one could acquire bacon and coffee… Marshalls yard it is.
On arrival at Marshalls yard ‘Bob’ said he would grab the parking ticket… what a good lad… although he then demanded the 50p for the service. As we have already established I really don’t like any form of work (or exercise) so I sent him on his way. 5 minutes later Bob slapped the ticket on the dashboard of the car and we continued on our important mission of bacon bap and a latte.
After our light late breakfast we were ready to head home when we realised we had actually forgot what we came for, weed killer, so quickly grabbed some from Wilko… could you imagine the horror and grief I would get from forgetting what I actually went for. I did this once before when I was asked to go to the child minders and she still brings it up to this day, you ladies are like elephants.
I remember when she asked me to peel half the potatoes we had… I peeled half of the potatoes as requested but even that was wrong… Apparently she wanted the full potatoes peeling but only half the bag… I peeled half of every potato and somehow this was my fault. I’m a man give me correct instructions and I will try.
We returned to the car and left for home. At some point ‘Bob’ asked me to pass him the parking ticket, a strange request but I obliged. ‘Bob’ started to laugh quite loudly and, quite frankly, was bloody annoying to the point that I was wishing that I had had the technical engineering skills to have fitted an ejector seat into my Vauxhall. He then showed me the ticket to which I noticed it the registration section (I didn’t even know you had to put a registration in at Marshalls yard) he had written something quote crude (please see attached photo), don’t look if you are easily offended or have a good laugh and pass it around the office.
I questioned ‘Bob’ as to his reasoning for writing something so ‘crude’ and he said he didn’t know my registration but that everyone would know it was me.. the !!!!.
At least some poor parking attendant with sensitive disposition hadn’t seen it and fainted in the middle of the car park while trying to issue a ticket… although it was valid (sort of).
I got home and told the wife about ‘Bobs’ marking of me and she had a jolly good chuckle at my expense. Bob joined in laughing and, in a complete turn, I also saw the funny side. It was now considered so humorous that we popped a picture onto social media to try and gain ‘likes’. Unfortunately I only have about two friends on Facebook who liked it and the rest are older family who just thought it was disgusting that we would do something like this. I was hoping that the picture would go viral and I would make some money off it which would have been useful come the 5th August.
So on the 5th of August I received a phone call from head office (my car is a company car) stating I have a parking charge for Marshalls yard for 24th July 2016. The company in question would like £60 from me for parking at the yard… although they have been good enough to reduce it to £36 should I pay it a lot quicker (I.E. don’t make a fuss about it). I was just going to pay it and then beat the money back out of ‘Bob’ but he is a lot bigger than me, physically fitter and does charity boxing… I have trouble just opening a box, don’t laugh as that parcel tape can be sticky.
I figured that this was over and done with but there are now cameras watching us enter and leave the yard and so, as my actual registration of XX123XXX wasn’t added into a machine, they have issued a charge.
I have decided to appeal to the management team at Marshalls yard to contact Smart parking and have a quiet little word with them while sharing laughter about the stupid idiot in Gainsborough. I am hoping that this series of events will give your little heart strings a tug and that this can quietly go away… £36 buys a lot of bacon!
The charge notice is AB12345, 24th July 2016, 10:42am to 11:15am, registration XX123XXX.
I appreciate you looking into this.
Kindest regards
_____________________________________
I also sent the same email to Marshalls yard who own the car park, but they just told me to appeal.
Anyway, I hear nothing at all from them and figured they had dropped it (should of really figured that that was too good to be true).
Cue last week....this turns up
I immediately phone them... well, Monday. to be told that my appeal had been rejected and that they had sent a letter on 13-9-16 ( I received no such letter).
the debt company were even less helpful telling me that I had to pay it.. screw that.
£0.50 to £35 to £60 to £130...
Anyway I responded both via the online appeals form (again) and via post (sent Tuesday 25/10/16) the a new letter, this time a bit more professional.
__________________________________________
Chris Megatronic
1 Anywhere close
Gainsborough
AB12 3CD
24/10/2016
Smart Parking Ltd
Unit 43, Elmdon Trading estate
Bickenhill Lane, Marston Green
Birmingham
B37 7HE
DearSmart Parking Ltd:
I am writing in regards to the parking charge notice AB12345 issued on the 24th July 2016.
My vehicle is a company car and so the information was passed on to you that I was the driver of the vehicle at the time of the notice. However, I decided to submit an appeal at the beginning of August to yourselves to be looked at in relation to this matter.
Having heard nothing back from yourselves I made the assumption that the appeal had been successful and no further enforcement would take place.
Moving on to the 20/10/2016 and I have received a letter from Debt Recovery Plus on your behalf for the charge not being paid for a total of £130. This came as quite a shock having not heard back from you and the charge has increased from £35 to £60 to £130 without, what I can tell, is adequate justification.
I have just called your office to see what has occurred to be informed that the dispute was declined on the 13th September and correspondence was posted out to confirm this. No such letter was received by myself since the very first charge letter in August.
The estate I live on is a new build and we have had issues with the post going to alternative addresses around the estate possibly due to the postman ‘finding his feet’. This leaves a dilemma as the letter hasn’t turned up and so to put it forward to a debt collection agency, I feel, is extremely unfair.
My company was more than happy to pay the original charge and had still said they would should the appeal be unsuccessful so it would have been of no interest to me to ignore the letter had I received it.
I am hopeful that this can be removed from debt recovery and brought back down to the original charge which we will pay immediately upon receipt.
Sincerely
Chris
__________________________________________
Today (28/10/16) I received this...
Now I am not sure if this is a response to me telling them on the phone that I was going to appeal, a response to the online appeal form (in which case why is from them and not smart parking).
Either way I'm rather annoyed.
So, does anyone (who could be bother to read the lot of this) have a move to make next? I'd appreciate some help to sort this out.
Many thanks
Idiot!!
TL:DR
Idiot put wrong reg down
Got Ticket
Appealed
Didn't get a response
Now debt letters
So a bit of a long one here as I think I've already messed up...
Anyway. On 24th July I parked in Marshalls yard Gainsborough and a ticket was purchased but the reg was completely wrong (put in by my friend).
A ticket was issued to my employer (company car) and then forwarded on to me...
At this point I realised that this had been on a visit to the yard with a friend and that he had purchased a ticket and put it in my window... but not with the correct details.
This had been done because he couldn't be bothered to come back to the car to get the registration once he realised that they had changed the machines there. (I also took a picture after the fact to have a little laugh with friends)
Anyway, I decided to appeal via the online procedure so decided, as it was a pretty unusual case, to try and appeal to their sense of humour.
Dear Sir/Madam
On the beautiful Sunday morning of 24th July I awoke with a spring in my step and birds singing outside. It was a picture of perfection and wouldn’t have been out of place in a Disney movie.
However it was short lived as I danced out to the patio with my cup of tea to discover the evil that seemed to have engulfed my garden overnight, weeds… (in fairness it was probably a few weeks as I am not a green fingered kind of guy). They were everywhere, coming through the patio, in the grass, the idyllic flower bed with horrendous B&M multicolour solar lights that my daughter bought for us thinking they were ‘lovely’… they were everywhere. Over in the corner my little Yorkshire terrier was entangled in what can only be described as a triffid, I’m sure he was fighting for his life but he was probably just hiding to have a morning poop.
As I sipped my Yorkshire tea with 1 sugar and a little splash of milk my wife emerged from her slumber looking like the evil stepmother from snow white. I often look at her in the morning and wonder who this woman is, then she has a shower and puts her face on and it looks like Cinderella’s god mother has given her a blast of the wand…she definitely tricked me all those years ago but I married her and we will live happily ever after (lol).
So after 22 years together when ‘she who must be obeyed’ speaks, I listen, Well I try to, but like most husbands, I kind of drift off to my happy place of Motorbikes and bacon.
I caught the odd words during my bacon day dreaming of ‘garden’, ‘weeds’, ‘bacon’ (I think) and ‘divorce’. Actually maybe the last one I imagined again as she was just ranting.
Now with it being a Sunday morning I hadn’t really planned anything that was remotely work related and so I needed to enlist the help of some professionals to deal with this problem so a phone call later and I have a ‘friend’ heading out to the emergency (he is referred to as ‘friend’ for reasons that will become clearer very soon). I knew today was going to involve lifting and I don’t like lifting anything, in fact I don’t even like watching other people lift things in case they ask me to help so this is why my buddy was ‘enlisted’.
On arrival Bob (we shall use the name Bob) took one look at the forest and said two words, ‘weed killer’… here was me thinking I was going to have to dig stuff and pull stuff and actually work but Bob had a solution that involved next to no work at all… Good Bob (for now). We could sort this out in half an hour and then cook more bacon… result
A little rummage around the shed yielded nothing that resembled the required killer of weeds so we were going to have to purchase some… a road trip of sorts to a DIY shop… decisions decisions… B&Q was pretty close with easy (free) parking but Marshalls yard, although a greater distance away AND with a parking charge had a Wilko and other essentials like Greggs where one could acquire bacon and coffee… Marshalls yard it is.
On arrival at Marshalls yard ‘Bob’ said he would grab the parking ticket… what a good lad… although he then demanded the 50p for the service. As we have already established I really don’t like any form of work (or exercise) so I sent him on his way. 5 minutes later Bob slapped the ticket on the dashboard of the car and we continued on our important mission of bacon bap and a latte.
After our light late breakfast we were ready to head home when we realised we had actually forgot what we came for, weed killer, so quickly grabbed some from Wilko… could you imagine the horror and grief I would get from forgetting what I actually went for. I did this once before when I was asked to go to the child minders and she still brings it up to this day, you ladies are like elephants.
I remember when she asked me to peel half the potatoes we had… I peeled half of the potatoes as requested but even that was wrong… Apparently she wanted the full potatoes peeling but only half the bag… I peeled half of every potato and somehow this was my fault. I’m a man give me correct instructions and I will try.
We returned to the car and left for home. At some point ‘Bob’ asked me to pass him the parking ticket, a strange request but I obliged. ‘Bob’ started to laugh quite loudly and, quite frankly, was bloody annoying to the point that I was wishing that I had had the technical engineering skills to have fitted an ejector seat into my Vauxhall. He then showed me the ticket to which I noticed it the registration section (I didn’t even know you had to put a registration in at Marshalls yard) he had written something quote crude (please see attached photo), don’t look if you are easily offended or have a good laugh and pass it around the office.
I questioned ‘Bob’ as to his reasoning for writing something so ‘crude’ and he said he didn’t know my registration but that everyone would know it was me.. the !!!!.
At least some poor parking attendant with sensitive disposition hadn’t seen it and fainted in the middle of the car park while trying to issue a ticket… although it was valid (sort of).
I got home and told the wife about ‘Bobs’ marking of me and she had a jolly good chuckle at my expense. Bob joined in laughing and, in a complete turn, I also saw the funny side. It was now considered so humorous that we popped a picture onto social media to try and gain ‘likes’. Unfortunately I only have about two friends on Facebook who liked it and the rest are older family who just thought it was disgusting that we would do something like this. I was hoping that the picture would go viral and I would make some money off it which would have been useful come the 5th August.
So on the 5th of August I received a phone call from head office (my car is a company car) stating I have a parking charge for Marshalls yard for 24th July 2016. The company in question would like £60 from me for parking at the yard… although they have been good enough to reduce it to £36 should I pay it a lot quicker (I.E. don’t make a fuss about it). I was just going to pay it and then beat the money back out of ‘Bob’ but he is a lot bigger than me, physically fitter and does charity boxing… I have trouble just opening a box, don’t laugh as that parcel tape can be sticky.
I figured that this was over and done with but there are now cameras watching us enter and leave the yard and so, as my actual registration of XX123XXX wasn’t added into a machine, they have issued a charge.
I have decided to appeal to the management team at Marshalls yard to contact Smart parking and have a quiet little word with them while sharing laughter about the stupid idiot in Gainsborough. I am hoping that this series of events will give your little heart strings a tug and that this can quietly go away… £36 buys a lot of bacon!
The charge notice is AB12345, 24th July 2016, 10:42am to 11:15am, registration XX123XXX.
I appreciate you looking into this.
Kindest regards
_____________________________________
I also sent the same email to Marshalls yard who own the car park, but they just told me to appeal.
Anyway, I hear nothing at all from them and figured they had dropped it (should of really figured that that was too good to be true).
Cue last week....this turns up
I immediately phone them... well, Monday. to be told that my appeal had been rejected and that they had sent a letter on 13-9-16 ( I received no such letter).
the debt company were even less helpful telling me that I had to pay it.. screw that.
£0.50 to £35 to £60 to £130...
Anyway I responded both via the online appeals form (again) and via post (sent Tuesday 25/10/16) the a new letter, this time a bit more professional.
__________________________________________
Chris Megatronic
1 Anywhere close
Gainsborough
AB12 3CD
24/10/2016
Smart Parking Ltd
Unit 43, Elmdon Trading estate
Bickenhill Lane, Marston Green
Birmingham
B37 7HE
DearSmart Parking Ltd:
I am writing in regards to the parking charge notice AB12345 issued on the 24th July 2016.
My vehicle is a company car and so the information was passed on to you that I was the driver of the vehicle at the time of the notice. However, I decided to submit an appeal at the beginning of August to yourselves to be looked at in relation to this matter.
Having heard nothing back from yourselves I made the assumption that the appeal had been successful and no further enforcement would take place.
Moving on to the 20/10/2016 and I have received a letter from Debt Recovery Plus on your behalf for the charge not being paid for a total of £130. This came as quite a shock having not heard back from you and the charge has increased from £35 to £60 to £130 without, what I can tell, is adequate justification.
I have just called your office to see what has occurred to be informed that the dispute was declined on the 13th September and correspondence was posted out to confirm this. No such letter was received by myself since the very first charge letter in August.
The estate I live on is a new build and we have had issues with the post going to alternative addresses around the estate possibly due to the postman ‘finding his feet’. This leaves a dilemma as the letter hasn’t turned up and so to put it forward to a debt collection agency, I feel, is extremely unfair.
My company was more than happy to pay the original charge and had still said they would should the appeal be unsuccessful so it would have been of no interest to me to ignore the letter had I received it.
I am hopeful that this can be removed from debt recovery and brought back down to the original charge which we will pay immediately upon receipt.
Sincerely
Chris
__________________________________________
Today (28/10/16) I received this...
Now I am not sure if this is a response to me telling them on the phone that I was going to appeal, a response to the online appeal form (in which case why is from them and not smart parking).
Either way I'm rather annoyed.
So, does anyone (who could be bother to read the lot of this) have a move to make next? I'd appreciate some help to sort this out.
Many thanks
Idiot!!
TL:DR
Idiot put wrong reg down
Got Ticket
Appealed
Didn't get a response
Now debt letters
0
Comments
-
The only thing you did wrong was to give away the driver's identity.
Did you get a PoPLA code with your rejection, and if so, when does it expire?
You now need to generate a PoPLA appeal by reading the POPLA Decisions thread and picking out the relevant bits that apply.
These normally include, inadequate signage, not the landowner, no standing to issue charges,.
Have a look especially at the posts ariund 2340 onwards in that thread as some of the points have been produced as individual template applea points.
One last thing, is your friend going to pay the charge for you if you lose? You shouldn't if you do it properly. Not-so-Smart parking are normally easy to beat, but unfortunately you gave away a valuable appeal point when you gave away the driver's details.
As for debt collectors, you can safely ignore them.
Main reading for you and your friends and family is the Sticky thread for NEWBIES that explains all about this disgraceful unregulated scam industry.I married my cousin. I had to...I don't have a sister.
All my screwdrivers are cordless."You're Safety Is My Primary Concern Dear" - Laks0 -
I never received a rejection for my appeal, this is why I was so mad at just receiving a debt letter out of the blue.
therefore I haven't got a code, or anything else.
As mentioned in the first post (if it was noticed amongst my ramblings) the company had said they would pay it but (stupid me) I thought I would make a little bit of a joke appeal.
If it had been successful then nice one.
If they had said it hadn't been then I'd of passed it back to work.0 -
Don't let your employer pay it. All that does is perpetuate the scam onto more vulnerable people.
Please give us the date of the alleged event, the date when you appealed, and the date when you got the next reply/debt crawler letter.
Funny though your post may be, I'm not going to read through it to find the information the volunteers here need to help those on the receiving end of these unregulated scams.
Pics of the signs in the car park will also be useful.
You need to redact the PCN number from your original post. Parking companies read these fora, and can identify you from things like that.I married my cousin. I had to...I don't have a sister.All my screwdrivers are cordless."You're Safety Is My Primary Concern Dear" - Laks0 -
dates..
24th july parking
2nd august letter to company from smart (possibly received around 5th)
appeal sent via email on 10th august (after letter handed to me)
heard nothing
first debt letter received 22nd oct (Saturday) telling me I have failed to pay initial charge
Appeal sent on Monday 24th via email and then posted Tuesday 25th.
2nd debt letter received 27th oct telling me the appeal period has passed and it must be paid.
* the fact they never responded to tell me that my appeal was rejected or, if they did, it may not of made it to my home as we often lose mail as its a new build.
* a fair parking payment was made to cover my time at the yard
* marshalls yard have removed ALL imposed charges from smart for the period of 20th june to 20th july for unknown reasons,
*marshalls yard have now severed the contract with smart and no longer use them at all (they did this around the start of august0 -
dates..
24th july parking
2nd august letter to company from smart (possibly received around 5th)
appeal sent via email on 10th august (after letter handed to me)
heard nothing
first debt letter received 22nd oct (Saturday) telling me I have failed to pay initial charge
Appeal sent on Monday 24th via email and then posted Tuesday 25th.
2nd debt letter received 27th oct telling me the appeal period has passed and it must be paid.
* the fact they never responded to tell me that my appeal was rejected or, if they did, it may not of made it to my home as we often lose mail as its a new build.
* a fair parking payment was made to cover my time at the yard
* marshalls yard have removed ALL imposed charges from smart for the period of 20th june to 20th july for unknown reasons,
*marshalls yard have now severed the contract with smart and no longer use them at all (they did this around the start of august
Complain to the BPA and DVLA that Not-so-Smart went straight to debt collectors during the appeal period which is a breach of the BPA CoP.
To whom did you appeal on the 24th of (October?)? Was this PoPLA?
If so, send a second complaint to the BPA and DVLA that Not-so-Smart went to debt collectors before you received a reply from PoPLA. If you didn't appeal to PoPLA, why not?
I think Marshalls have had so many complaints about Not-so-Smart that they have kicked them out. Did you complain to the landowner and ask them to cancel this.I married my cousin. I had to...I don't have a sister.All my screwdrivers are cordless."You're Safety Is My Primary Concern Dear" - Laks0 -
dates..
24th july parking
2nd august letter to company from smart (possibly received around 5th)
appeal sent via email on 10th august (after letter handed to me)
heard nothing
first debt letter received 22nd oct (Saturday) telling me I have failed to pay initial charge
Appeal sent on Monday 24th via email and then posted Tuesday 25th.
2nd debt letter received 27th oct telling me the appeal period has passed and it must be paid.
* the fact they never responded to tell me that my appeal was rejected or, if they did, it may not of made it to my home as we often lose mail as its a new build.
* a fair parking payment was made to cover my time at the yard
* marshalls yard have removed ALL imposed charges from smart for the period of 20th june to 20th july for unknown reasons,
*marshalls yard have now severed the contract with smart and no longer use them at all (they did this around the start of august
Yes, we know Smart were kicked out of marshalls yard.
Smart have been bad boys all around..
DRP ARE JUST TIMEWASTERS --- THEIR OWN TIME
Debt collectors employed by PPC's are in a nutshell, timewasters, they can actually do no more than make wild stupid threats.
IGNORE THEM, DON'T CONTACT THEM.
Smart are easy to beat and they are not that stupid to be made to look idiots in court. They have already gone down that route.
Ignore the idiot debt collectors, if anything will happen it will be directly from Smart.
If that happens come back here
DRP are probably a good customer for the Royal Mail who deliver
millions of scam/junk mail everyday0 -
You are taking these letters far too seriously and they can't write to the company now they know who the driver was. You merely need to laugh at each DRP or Zenith daft threatogram. As this thread tells everyone, please, we do not need to see this letter chain again!:
https://forums.moneysavingexpert.com/discussion/5035663
That appeal was funny though!! Nice one...
...except, you could have got this cancelled in days by sending the template appeal from this forum! Now it's too late (WE ARE NOT TELLING YOU TO PAY). There are no steps to take except laugh at the letters.
Smart issue over 250,000 PCNs per annum:
http://www.bmpa.eu/companydata/Smart_Parking.html
Spot the court claims...no? That's because they rely on victims panicking & paying! Promise us you WILL NOT phone DRP/Zenith debt collectors again!
Ignore the desperate and amusing threatograms, now that you blew the appeal. Most of us here have ignored a similar chain of letters from a stupid call centre about a fake PCN from some chancers. Between you and your mate Bob this was a mess but thank your lucky stars it wasn't the litigation machine 'ParkingEye' who sue the pants off people and are a great white shark compared with the DOGFISH (or dead fish) that is Smart Parking.*
*thanks to Myriddin for that analogy the other day.PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
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