Can't use First Utility mobile app because of billing platform?

Aaron3195

I'm a new First Utility customer with an electric smart meter and I'm unable to login to the app to check my live energy usage (they claim it can do that for the lack of an in-home display unit), it gives this error:

Thanks for downloading the app. We're sorry but your account is not able to use the mobile app at the moment. This is probably due to a technical issue with your account. Please contact customer services for more information.

I emailed them and they replied to say that it's due to the billing platform I'm on :huh:

I have taken a look into your account and the reason you cannot log into your mobile app is because of the billing platform you are on, this does not provide use of all our online facilities. This is something we look to provide you with in the near future but at present you can only submit your readings through our telephone, text and email services.

I'm on variable direct debit.

So what are my options here? The online website isn't very good on showing energy usage, as it's limited to monthly usage only. The downloadable spreadsheet has 30min readings, but difficult to make sense of as the reading values are not in KwH, just a number that increases by ~4000 every day on average. I used to have an in-home unit on my previous supplier so it was useful to have, now I feel I've gone back in the past.