Northern Rock harrassment

FulLightBulb

Dear All

After a long and threatening phonecall to Northern Rock yesterday regarding my loan account, I spoke to the CCCS who advised me to write a letter to them quoting the OFT guidance and asking for their complaints procedure.

Does anyone have a template for this kind of letter? Only if I write it it'll probably be pages and pages long ..

Thanks in advance

FulLightBulb

Anyone help - pretty please !!!

trying-very-trying

Sorry, i can't help, because I'm not sure what kind of letter you would need, but have you tried googling oft guidelines. I did and it came up with loads of appropriate sites but I don't know which letter you would need.

sammy115

I think you need to be a bit more specific about your what the issue is, then maybe someone could give you a letter...

hope this helps a little!

thefool

FulLightBulb wrote: »

Dear All

After a long and threatening phonecall to Northern Rock yesterday regarding my loan account, I spoke to the CCCS who advised me to write a letter to them quoting the OFT guidance and asking for their complaints procedure.

Does anyone have a template for this kind of letter? Only if I write it it'll probably be pages and pages long ..

Thanks in advance

If it's just the harrassment nature of the call, then check out this thread:

http://forums.moneysavingexpert.com/showthread.html?t=497063

For other templates check out Section 6 Here:

http://www.nationaldebtline.co.uk/england_wales/debt_advice.php#4