Cheap Energy Club Switch Issues

Subzero2003

Afternoon all!

I made an electricity switch from EO to SSE via the CEC on the
20th September 2016. I got through a confirmation saying "Hurrah your switch is now in progress", but I have heard nothing from EON or SSE since.

I have contacted SSE today (which is 5 weeks after it was apparently in progress) and they haven't had any applications through and they don't know who I am. They have checked with their registration department and have checked variations of my address but they cannot find anything and I have not received so much as an email or letter from anyone about this.

I'm a bit annoyed with it all really as MSE Cheap Energy Club is meant to be a quick and easy way of switching, but it's turning into more of a headache than if I just hadn't bothered in the first place.

Anyone know where I should go from here? My MSE CEC currently shows as "switch in progress" and SSE and EON are both part of the 17day quick switches so I assume after 5 weeks that my switch isn't actually "in progress" especially when SSE have never even heard of me.

Cheers

MSE_Dan_L

Hi Subzero2003

Thanks for flagging this one. I think shortly afterwards you've dropped us a mail to energyclub@moneysavingexpert.com, so we'll pick this up on there.

This sounds like it is likely an error at SSE's end and it has had a problem loading your application but failed to let you or us know. We've not had any delays or problems with sending across applications to suppliers, but it is common that they try to pass the buck or blame SSE on this type of thing.

As you've already called SSE, we'll try and get this escalated through our contacts for you.

Subzero2003

Hi Dan,

Thanks for the reply.

Yes indeed, I've been speaking to MSE Megan via email. It's been 5 days and there has still been no progress.

I have experienced problems with energy providers before and know how long everything takes for them to get sorted out, all the while whilst i'm on the standard tariff costing a fortune. I've recently requested Megan completely scrap the application and I will resubmit this through another provider.

I'm sure i'm in the minority, but unfortunately this is the problem with dealing with multiple people (MSE/SSE/MoneySupermarket). When something does go wrong, everyone just blames each other whilst the customer is left in purgatory for weeks/months and you get these imaginary people in some customer service department on the other side of the computer sending you reassuring emails every so often claiming "we are doing everything we possibly can to sort it out" whilst nothing actually happens...

Thanks anyway for your reply, I do appreciate it.