Cheap Energy Club switch as stalled

[Deleted User]

I am taking part in the latest BG energy switch (I also did the previous one).

My gas has switched, but the electricity has stalled.

CEC, says "in progress" but when I contacted BG they were aware of the electricity switch but said they are waiting for CEC to provide more details.

What should I do to get things restarted?

Thanks!

MSE_Dan_L

Hi Machimi

Sorry to hear that things aren't quite going to plan!

If you haven't already, I'd suggest contacting the specialist collective team at British Gas about this. This is a team that has been specially trained to handle queries relating to the collective tariff and has additional access compared to its normal customer service teams.

You can contact the team by calling 0800 975 9712.​​ They should be able to help you resolve the issue.

[Deleted User]

Thanks very much for the help, I will update the post after I have contacted the team.