Final bill delay after switch

DuskyHart

I recently switched energy supplier. Today marks 16 days since I switched so I tried to telephone EDF regarding when I should expect to receive my final bill (and refund). After 30 minutes on hold I decided to try my luck again tomorrow. This evening I received a notification of a new message from EDF basically saying the meter reading doesn't look right compared to previous consumption. They say I need not do anything as they will sort it out within six to eight weeks.

I'm unwilling to wait that long. I plan to try calling again with the current reading, which is not much higher than the readings my new supplier have them and also to check the reading they are going on. Is six to eight weeks considered to be a reasonable amount of time given I'm pretty sure if I owed them I'd have to pay up a lot sooner?!!

System

Suppliers have to use their reasonable endeavours to produce a final bill within 6 weeks of the actual transfer of supply. If the losing supplier disagrees with the reading/s provided by the third-party that reviews all readings on switch, it can initiate an Agreed Readings Dispute. I am afraid that you may just have to wait unless the two suppliers can agree opening/closing readings. The gaining supplier is responsible under its Licence for managing all aspects of the switch.

matelodave

My switch from Scottish Power a couple of years ago took 10 weeks before they produced a final bill.
My last switch from FU to GB produced a final bill and refund within three.

DuskyHart

Thank you both for your responses. They were pretty quick in the end and I have already received my refund ��

Robisere

I have been with EDF a long time now and I find them to be efficient and courteous. Their Customer Service is excellent. However, I carry out all my business with them via their great website and I advise others to do the same. I have used the online "Chatline" several times and found it to be the best of its type: I get quick, informative results every time. It's much better than phoning.

EDF took us through a particularly bad patch when our landlord changed our heating from ancient electrical Night Storage to Gas central Heating. That involved changing meters from 3-Phase to single-Phase and the engineers failed to tell us about this. EDF sorted out new meters and fitters.

I take my readings at intervals and pass them to EDF via the website. I get a new bill always within 48 hours, usually within 24 hours. I intend to use my phone to photograph the meters next time, and pass the pictures online to EDF.