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MSE News: Energy firms ordered to provide extra support to more vulnerable customers

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in Energy
EE customers have been told to stop using the firm's portable mobile 'power bar' chargers immediately...
Read the full story:
'Hundreds of thousands more vulnerable energy customers will get extra support from their suppliers from 2017'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
'Hundreds of thousands more vulnerable energy customers will get extra support from their suppliers from 2017'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Can they even help the able bodied, and sound of mind?
A cheerful voice will call up, saying how can we help, and then fail to help in every possible way. Offer £50 compensation, because he/she just sits behind a telephone. Close the case, job done.
Offer free euthanasia instead, it's more merciful.
Very little, in my experience.
As I've stated in another thread, "vulnerable" customers don't have access to cheaper tariffs or specifically cheaper tariffs. It's never going to happen.
Well, there's a solution?
Frankly, it all means nothing. I've been on the register for some time.
a) I've never had a password to safely identify representatives
b) I only see a rep, once a year
c) "Advance notice of power cuts and information on any help available during emergencies" - Impossible for unplanned power cuts. Help? - You're having a larf. You're in the same boat as everyone else experiencing a power cut.
It real terms, it means nothing. It's just words, in any case.
Barney - It just got up and went.
Carpe diem
Ofgem’s Consumer Vulnerability Strategy
Our strategy explains how we define vulnerability and the approach we encourage market participants to take to protect and empower consumers in vulnerable situations, so they are not disadvantaged by their circumstances.
If anyone helps with family or friends they should make sure they are on the PSR.