Hotel booked but need to cancel

Laz123

If the hotel is fully booked on those dates they're not allowed to charge twice for the same booking, so you should be eligible for a refund.

longwalks1

Hi everyone, spoke to the hotel yesterday evening who said they cant refund as it is hotels.com who we booked through (yes, my own fault I know that). Am trying to contact hotels.com by email (proving harder than i thought) because the customer service number wasnt helpful at all, and I did have some success with hotels.com a few years ago with a hotel problem in Belgium and they were great, so fingers crossed.

I know some will say my own fault, and I know their T&C but this is a moneysaving site, which I'm trying to do. Thanks for all your help and advice people

Sorry, forgot to add decided against the 'selling the booking to someone else' as a couple of you have a very good point, especially if its to a stranger, or a friends friend

Zandoni

britishboy wrote: »

Hi everyone, spoke to the hotel yesterday evening who said they cant refund as it is hotels.com who we booked through (yes, my own fault I know that). Am trying to contact hotels.com by email (proving harder than i thought) because the customer service number wasnt helpful at all, and I did have some success with hotels.com a few years ago with a hotel problem in Belgium and they were great, so fingers crossed.

I know some will say my own fault, and I know their T&C but this is a moneysaving site, which I'm trying to do. Thanks for all your help and advice people

Sorry, forgot to add decided against the 'selling the booking to someone else' as a couple of you have a very good point, especially if its to a stranger, or a friends friend

If you have no luck cancelling see if you can cancel breakfast part if it's charged seperately and don't tell them you are not coming in case they give it to someone else.

DoaM

As OP has already spoke with the hotel I suspect they already know he's not coming.

mickeymouse303

I'd recommend speaking to the hotel manager directly if you haven't already.

Zandoni

DoaM wrote: »

As OP has already spoke with the hotel I suspect they already know he's not coming.

Then all he has to do is phone and say he will now be coming and expects to arrive late.

longwalks1

Ive just been back through my emails and there is actually no email confirmation of the booking on the day I booked it, and I know Hotels.com always do email confirmation as I booked 3 different hotels in Thailand recently and got 3 seperate confirmation emails the day I booked, so looking at my records hotels.com didnt confirm the booking in Brighton, the first I knew about it was an email reminding me of my upcoming stay.. would this have any weight in asking hotels.com directly for a refund or not?

DoaM

Have you checked your Junk/Spam folder in case it went there for some reason?

jonesMUFCforever

britishboy wrote: »

Ive just been back through my emails and there is actually no email confirmation of the booking on the day I booked it, and I know Hotels.com always do email confirmation as I booked 3 different hotels in Thailand recently and got 3 seperate confirmation emails the day I booked, so looking at my records hotels.com didnt confirm the booking in Brighton, the first I knew about it was an email reminding me of my upcoming stay.. would this have any weight in asking hotels.com directly for a refund or not?

I think you are clutching at straws now.
If the hotel is non cancellable you will have to pay at least one night (if you decide to not show) the rest will be up to the terms of the booking.

longwalks1

DoaM wrote: »

Have you checked your Junk/Spam folder in case it went there for some reason?

Yes, I never delete booking emails and leave them in my inbox, and hotels.com along with 2 other booking websites are on my 'safe list', but have checked spam and junk folders once I realised it wasnt in my inbox with the other confirmation emails.

Even when I was logged in to my account on Hotels.com it listed all my bookings except this upcoming one, which I had to search for with a confirmation number