Rogue Selling Agents?

glentoran99

lkate wrote: »

Firstly, the agent set up the rightmove page and told them that they would have a launch day on a particular weekend. He also told them that he had loads of buyers interested in their area and for similar houses to theirs. Then he just disappeared and my parents weren't informed that he had left the agency. So they heard nothing from them and nobody was working on selling the house for about two weeks. And by this time their cooling off period had elapsed.

There was also a lot of mistakes and information missing from the rightmove page and I have lost count of how many times my parents have had to call them to ask them to fix the mistakes or add additional info that had been agreed between them and the agent beforehand.

My parents then received a call from the new selling agent saying they wanted to hold a launch day. Obviously they were very confused as there was clearly no pass over between agents. The new agent set up another launch day and my parents rearranged their plans to be out of the house on this day. The agent was crap, never kept my parents updated on what was happening. My mum had to call them the day before to ask what was happening and they were told they had one viewing...... they never even showed on the launch day or even call to say the viewing was cancelled.

My parents have asked for feedback as to why there has been no viewing, or updates from the agents. They have said the price is the problem... the price that they suggested! Hence why my parents feel as though they have over-inflated the price to get business from my parents.

My parents have tried to be as polite and tolerant as they can and it was the second failed launch day that did it for them. And they just no longer trust them to do a decent job selling their house. Unfortunately they still have 16 weeks left of the contract and it seems by the comments that there is no way for them to get out of it.

sounds like page one of the estate agent handbook