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Transferring Shares problem

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Afternoon all,

My mum is having issues with National Grid shares. She's applied and paid for the shares to be transferred into her name after Dads passing.

She's paid £84 for this to National Grid, however when the new certificates didn't turn up she called them. They have stated it will cost £30 to reissue. Surely this isn't right as they ether haven't been sent or lost in the mail due to thier failure to send record / registered mail?

Any advice on this and where we stand would be appreciated as I don't won't a pensioner forking out £114 in total for this. Yep

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