Parking Eye Aldi

J_Fernando

Hi there guys, new to this, and sorry to bore you with one of the same old stories you see, just seeking a bit of advice. I got a parking fine last month which i appealed against, basically i went to aldi did my shopping and my car broke down, i waited for someone to come and fix it they did and i was in the car park for 2 hours and 6 minutes (36 mins over the allotted time). I appealed to parking eye showing them my proof of purchase but they said it was not enough evidence. It now says i can escalate this to POPLA, but i'm not sure its worth it, ive contacted aldi for CCTV footage but i don't even know if that will be enough. Should i pay it now and get it out the way as its cheaper (£40) or wait but if i go over two weeks it goes back to £70. It's really annoying as i was ready to leave after about half an hour, its not my fault my car broke down. Any advice would be greatly appreciated.

Thanks in advanced
Jonny

Marktheshark

You should get the receipt and go see the manger at the Aldi and demand he / she cancels the invoice.
Yes they can and they can do it from the office in 30 seconds.

Do not let them lie to you.

Ralph-y

hi and welcome to the forum ........

if you ask questions like

"It now says i can escalate this to POPLA, but i'm not sure its worth it,"

we can tell that you have not read the newbies thread

so here it is


https://forums.moneysavingexpert.com/discussion/4816822

as for

" ive contacted aldi for CCTV footage"

no such thing exists ...... ParkingLie use ANPR

contact aldi (local and head office) again and explain to them that you broke down and show them your receipts .... how much was it ?

did you tell ParkingLie you had broken down ? was it a motoring organisation that fixed it ? did you tell them who was driving ?

enough for now ... please have a read and come back for more help / advice

Ralph:cool:

MABLE

J_Fernando wrote: »

Hi there guys, new to this, and sorry to bore you with one of the same old stories you see, just seeking a bit of advice. I got a parking fine last month which i appealed against, basically i went to aldi did my shopping and my car broke down, i waited for someone to come and fix it they did and i was in the car park for 2 hours and 6 minutes (36 mins over the allotted time). I appealed to parking eye showing them my proof of purchase but they said it was not enough evidence. It now says i can escalate this to POPLA, but i'm not sure its worth it, ive contacted aldi for CCTV footage but i don't even know if that will be enough. Should i pay it now and get it out the way as its cheaper (£40) or wait but if i go over two weeks it goes back to £70. It's really annoying as i was ready to leave after about half an hour, its not my fault my car broke down. Any advice would be greatly appreciated.

Thanks in advanced
Jonny

Do not demand anything from the Aldi manager but politely put the matter to him/her. I am sure with a nice approach they will be far more willing to help. Also may be worth ringing the Aldi customer service for their advice.

J_Fernando

Does asking the manager actually work though or should i contact customer services, i've sent an email but i might ring them Monday morning to get a quicker response.

Marktheshark

MABLE wrote: »

Do not demand anything from the Aldi manager but politely put the matter to him/her. I am sure with a nice approach they will be far more willing to help. Also may be worth ringing the Aldi customer service for their advice.

Who will politely tell him they can not intervene and to appeal to the parking firm.

Demanding works, it gets results, it is different to politely asking and a harder to say no to.

They can log in and cancel the invoice on the stores computer system and that is the matter over.

beamerguy

MABLE wrote: »

Do not demand anything from the Aldi manager but politely put the matter to him/her. I am sure with a nice approach they will be far more willing to help. Also may be worth ringing the Aldi customer service for their advice.

In a real world you are right. But, this is a parking scammers world.
Parking Eye are not interested in what happened, even if you were dead.

A strong demand to cancel the ticket is required unless the manager of the store does not want your business anymore. Then it's straight to the CEO.

Being nice to companies who have no respect for customers went out the window years ago

Half_way

J_Fernando wrote: »

Does asking the manager actually work though or should i contact customer services, i've sent an email but i might ring them Monday morning to get a quicker response.

Yes it does work, ive helped a few with the same situation, if you can copy the letter form parking eye and take the copy in, ask at the till to see the manager, if possible do this with a trolley full of shopping. Ask at the till before they start putting the goods through that you would like them to sort out this parking ticket

steve1500

Half_way wrote: »

Ask at the till before they start putting the goods through that you would like them to sort out this parking ticket

What a brilliant idea and if they won't, say bye bye & leave them to put all the staff back on the shelves.


That should then get their attention

J_Fernando

Okay guys ill give this a go and ring them up too! Thanks for the advice, i really appreciate it.

Coupon-mad

J_Fernando wrote: »

Okay guys ill give this a go and ring them up too! Thanks for the advice, i really appreciate it.

You do know not to miss the POPLA deadline too? And how to appeal to POPLA in a robust way, as per our examples, NOT writing about mitigating circs? PE will sue you if you miss appealing and can't get Aldi to cancel it.

Did you actually show PE the proof of the breakdown, even if just a witness statement from the person who came to rescue you? If not then show them now (not POPLA, ParkingEye) by email:

info@parkingeye.co.uk

and copy in

parking@parkingeye.co.uk

and include the fact you have complained to Aldi Head Office too.

Oh, and (this is IMPORTANT!) does your original PCN (NOT the reminder) have a blank space at the bottom like this example:

http://imgur.com/a/FOfr8

Or does it have an extra paragraph in the middle of that blurb, about the POFA/keeper liability after 29 days? Or is it a hire/lease car with '22 days' mentioned?

PLEASE CONFIRM WHICH, AND THE DATE OF EVENT AND 'DATE ISSUED'.