How do I get my currency money back

dithedancer

Where does my son stand with this. My son ordered 3 different currencies from the post office last Tuesday and paid on his debit card. They told him it would be ready to collect Thursday. He went to get it and was told it hadn't arrived but it would be there Friday. I went down Friday for him and they couldn't find it and would ring me that day when they had looked into it. I told them it would be no good
After Saturday because he would be travelling to the airport. The postmaster rang me and told me that the person was new and had not completed the transaction correctly, even though she had told them that she had experience at other post offices. He said that he had reordered it and it would be ready Monday. I told him that this would not be any good and I would like my sons money back but he said that he didn't know how to do that. What are my sons rights please.

eDicky

The goods/service was not provided as contacted so it's probably a case for your son asking his bank to do a chargeback on the card debit, if the postmaster really refuses or 'doesn't know how' to refund it. Don't pick up the currency.

And next time don't let him waste his money on terrible rates that the PO give, see the MSE travel money advice.

Voyager2002

Your son is entitled to his money back: the post office were under contract to supply currency on a specific date and failed to do so. I suggest that he write to the issuer of his debit card requesting a "charge-back" of the full amount he paid since the product/service was not provided.

jonesMUFCforever

I agree with all the previous posts and would just add that he should not pick up the currency for them to buy them back, as then he will lose out on the difference in the buying and selling rate.

NiftyDigits

Send your complaint, replete with contact details to the email address in your PM inbox.
They will organise your refund. Don't waste your time with the idiots at your local PO.

melanzana

Insmomniac alert I am making a cup of hot choc at this hour. OMG.

Anyway, I cannot understand the loathing that some seem to have for the PO, when there is so much angst about the local POs closing down left right and centre.

Is that not a total contradiction or what?

NiftyDigits

melanzana wrote: »

Insmomniac alert I am making a cup of hot choc at this hour. OMG.

Anyway, I cannot understand the loathing that some seem to have for the PO, when there is so much angst about the local POs closing down left right and centre.

Is that not a total contradiction or what?

The postmaster rang me and told me that the person was new and had not completed the transaction correctly, even though she had told them that she had experience at other post offices

Sounds like a description of an idiot to me.
How about you?

I told him that this would not be any good and I would like my sons money back but he said that he didn't know how to do that.

This makes it idiots.

PeacefulWaters

melanzana wrote: »

Insmomniac alert I am making a cup of hot choc at this hour. OMG.

Anyway, I cannot understand the loathing that some seem to have for the PO, when there is so much angst about the local POs closing down left right and centre.

Is that not a total contradiction or what?

Given that they are now nothing more than sales machines for a bunch of products and services that aren't a natural fit for postal services I can't say I'm that fussed.

Talking to a PO cashier is like walking into a bank when sales culture was at its worst.

Give the failure to process this particular travel money order properly and the lack of knowledge on how to correct the problem, it's tough to feel the love for a Postman Pat spin off.

bigadaj

The service has to be paid for one way or another, so it's come up with some clever sales and marketing which isn't actually very good or compares well with the commercial world.

Of course if everything was nationalised they could do what they want, but no one wants to pay the tax rates to subsidise that, so,people complain about how poor they are, how they are closing and isnt it all terrible.