Holiday description complaint

JoC10

Hi, New to the forum, but need some advice. Booked summer holiday to Majorca, room type on website stated air conditioning, free WiFi, flat screen Tv with satellite channels, free toiletries. Paid an additional £400 for this room type over a standard room. On arrival none of these facilities were available. Devastated, spent first 2 days of holiday complaining to hotel management, and travel agent. Ruined our holiday. Once home formally complained to travel agent who have offered £200 goodwill gesture. Not happy, raised a complaint with Abta who cannot help because the supplier is not an Abta member. The travel agent is an Abta member but was acting as an agent. I am so angry that they can sell a holiday that does not provide what I paid for. Where do I go from here? Thanks

richardw

Who are the supplier?
Where are they based?
Did you pay the travel agent with a credit card?

Westin

I think we will need more information from you.

Which property and room type did you book (as described on your confirmation invoice).

What hotel?

What was the name of the supplier or intermediary who provided the hotel? This can probably be found on a hotel voucher or your confirmation invoice.

From your initial post I am assuming that a package holiday was not booked and the travel agency put together the holiday with separate bookings for flights, hotel and transfers. A travel agent may book the hotel elements via what is called a bed bank. Some of these bed banks load their own copy and content but more often than not the copy or hotel descriptions of amenities are added directly by the hotelier.

Finally, are you sure the difference in the room type you believed you booked and the room type received was £400 and not £200.

Ballard

You clearly have serious cause for complaint but did it really ruin your holiday?

meer53

My view is, you should complain if you've paid extra for these facilities, but ruin your holiday ? Thats a bit OTT.

JoC10

Hi, thanks for all your responses, hope this answers all the questions asked. Booked via travel republic, so not a package holiday, paid for on debit card (to avoid the card charges). Atol certificate states Melia. There were 2 room options available when booking the room type with these facilities cost £400 more, than the one without. Ruined the holiday in that no air con meant extremely uncomfortable to sleep in the room, and felt cheated out of something I had clearly paid for. Where do I go from here, any suggestions? Thanks

jonesMUFCforever

IMO £200 for not having air conditioning is not a bad offer.

zaax

Go for the lot back. No Wifi need it for Netflix etc. (enjoyment after coming off the beach); video chat with freinds. No aircon (the balearics) were in the 40c

Westin

You haven't mentioned the hotel or room type booked.

PeacefulWaters

jonesMUFCforever wrote: »

IMO £200 for not having air conditioning is not a bad offer.

But it is a bad offerif the cost difference was £400.

1) Go back to them asking for £400 based on the initial cost difference.

2) If unsuccessful issue a letter before action requesting the same.

3) If unsuccessful, money claim online.

lea2012

Melia is the hotel chain that owns hotels with the same name along with Sol, ME, nikki beach and other brands. So I would guess that they have provided travel Republic with the hotel descriptions themselves.

Was the more expensive room any bigger or have more beds compared to the cheaper room or sea view etc?
It could be that the extra £400 covered more than just the facilities mentioned. Again without knowing the hotel it's hard to say. You may have got the sea view or bigger room for example but not the other facilities and that's why they've only offered half back. If not then I'd definitely be asking for the difference in price back.