Tesco Current Account - Reviews?

mt99

On the very slight downside - hardly worth mentioning really - they sometimes take 2-3 hours to answer the phone, block your debit card and freeze online payments and allow strangers to take money from you account without your permission.

jimjames

mt99 wrote: »

On the very slight downside - hardly worth mentioning really - they sometimes take 2-3 hours to answer the phone, block your debit card and freeze online payments and allow strangers to take money from you account without your permission.

They've not done that to me. Still happy with my account but if others aren't that will be great as it should mean the 3% rate carries on for a bit longer.

xylophone

On the very slight downside - hardly worth mentioning really - they sometimes take 2-3 hours to answer the phone, block your debit card and freeze online payments and allow strangers to take money from you account without your permission.

I have not been affected but if I had, I would wait to be refunded capital and interest.

Presumably you have another bank account that you can access in an emergency/if systems go down etc?

pmjenkins

colsten wrote: »

I do have the relevant Tesco cookie in my exemption list, so that's not the cause of my 'problem'.

Do you use your browser in 'private mode'?

Do you run any utility that cleans your hard drive i.e. deletes temporary files, cookies, etc.

datlex

I had just applied for a Tesco account last week just sent off form last week. Not received card yet. I hadn't got to stage of paying in anything thankfully. Wondering now whether it is a good idea to have the account. I was opening it due to changes to the TSB interest limits from next year.

YorkshireBoy

datlex wrote: »

I had just applied for a Tesco account last week just sent off form last week. Not received card yet. I hadn't got to stage of paying in anything thankfully. Wondering now whether it is a good idea to have the account. I was opening it due to changes to the TSB interest limits from next year.

As others have said, they'll be 'on the ball' now. It's the other banks who'll be fretting!

If this is to use as your 'main' account then the advice often given (indeed, given again just above) to maintain another account for emergencies should be followed.

If it's just for savings, then it wouldn't worry me at all. Indeed, we're about to switch another account to them having now received a 2,500 clubcard points offer. We have £12K there and I haven't done a thing with it...other than remove the goodwill/compensation credited to all 4 accounts this afternoon.

iAMaLONDONER

YorkshireBoy wrote: »

As others have said, they'll be 'on the ball' now. It's the other banks who'll be fretting!

If this is to use as your 'main' account then the advice often given (indeed, given again just above) to maintain another account for emergencies should be followed.

If it's just for savings, then it wouldn't worry me at all. Indeed, we're about to switch another account to them having now received a 2,500 clubcard points offer. We have £12K there and I haven't done a thing with it...other than remove the goodwill/compensation credited to all 4 accounts this afternoon.

How much compensation?

ceredigion

I like Tesco's bank, been with them since they introduced current accounts. I particularly Like their online banking and their customer services.
Must say I feel sorry for them at the moment, dare say their current problems could have happened with any if not all of the other banks. I know some people have been moaning about receiving text messages in the early hours and not being able to get through to customer services on the phone , but what do you expect them to do ? Its out of banking hours at the weekend and there is a sizeable electronic attack on their systems. First lot of text messages asking customers to ring customer services would have been automatically sent from their fraud system and the account is put on stop , well that's good , the system worked. However , now you have 20,000 people trying to ring customer services at the same time and they couldn't cope. What do you expect ? 20,000 employees sitting behind their desk 24hours a day 7 days a week in case some bank robber launches an attack on them. I have read posts where people did get through reporting that staff had been drafted in from other departments to help deal , well again, they had an internal system and to a certain extent , it did what it had to do. I've also read reports of people moaning that the bank wasn't telling people what was going on , well I would like to think that those people high enough up the food chain to make that call were rather busy at the time , trying to stop happening, whatever was happening.
Just remember.
Tesco aren't the villain here , its the thieving scumbag sitting behind a computer that needs stringing up.

colsten

pmjenkins wrote: »

Do you use your browser in 'private mode'?

Do you run any utility that cleans your hard drive i.e. deletes temporary files, cookies, etc.

no and no. I just have to receive a confirmation code from time to time. Last time was Saturday evening, when I logged into my account after having received the text about the fraudulent activities. I don't mind being asked once in a while to use the confirmation code.

colsten

ceredigion wrote: »

dare say their current problems could have happened with any if not all of the other banks.

ceredigion wrote: »

Tesco aren't the villain here , its the thieving scumbag sitting behind a computer that needs stringing up.

Do you know how the thieves got hold of the data, and what data they got hold of? Please share as we all want to know and afaik, Tesco haven't yet revealed any details. To me, it is not out of the question that Tesco are responsible for the data leak. Although even if that were the case, I am not planning on taking my money out of Tesco or to close any of my Tesco accounts.