Kitchen supply & fitting problems.

wee_beefy

We purchased a kitchen from a company who arranged the fitters to install it. We paid 20% deposit then 60% on finalising the order. The final 20% was to be to the fitters when it was finished and we were happy with the job. From day 1 we have had nothing but problems so much so that the kitchen is now only half finished and we now have to get others to finish the job. The relationship with the suppliers has broken down they are blaming the fitters and distancing themselves from the job now. The kitchen company subcontracted the job to the fitters and want nothing more to do with it. I am arguing as they supplied the kitchen and the fitters the must repair the kitchen at no extra cost to ourself. Can advise as to how to proceed with this. I have not paid the 20% install cost.

cono1717

The fact that the kitchen company want nothing to do with it is irrelevant - they have everything to do with it since your contract is with them. How did you pay if it was finance get the finance company involved with a section 75 claim

wee_beefy

cono1717 wrote: »

The fact that the kitchen company want nothing to do with it is irrelevant - they have everything to do with it since your contract is with them. How did you pay if it was finance get the finance company involved with a section 75 claim

It was a loan from Tesco Bank. Can we involve them?

cono1717

Ah so theoretically you paid cash. You got the loan from tesco then used that cash to pay for the Kitchen.

Did you pay cash in hand or put the tesco loan in a bank account and pay with that bank account?

Probably your best bet would be to send a letter before action to the kitchen company then failing that initiate a chargeback.

wee_beefy

cono1717 wrote: »

Ah so theoretically you paid cash. You got the loan from tesco then used that cash to pay for the Kitchen.

Did you pay cash in hand or put the tesco loan in a bank account and pay with that bank account?

Probably your best bet would be to send a letter before action to the kitchen company then failing that initiate a chargeback.

Thanks for the response, loan was paid into bank then paid the company using debit card. What would be the next course of action. I have never experienced this before.

DoaM

wee_beefy wrote: »

Thanks for the response, loan was paid into bank then paid the company using debit card. What would be the next course of action. I have never experienced this before.

Unless there is some formal recognition by Tesco that the loan was for the specific purpose of purchasing the new kitchen, then there is no section 75 option you could pursue. So if the kitchen company are being intransigent then your only recourse may be a Letter Before Action followed by a small claim via Money Claim Online.

[Deleted User]

cono1717 wrote: »

Probably your best bet would be to send a letter before action to the kitchen company then failing that initiate a chargeback.

OP hasn't actually paid the fitting charge yet, so that rather complicates initiating a Chargeback and, of course, there is the "small" matter of an already fitted kitchen.

wee_beefy wrote: »

I have not paid the 20% install cost.

So you are likely to have them chasing you in the near future, threatening debt collectors...

wee_beefy

Moneyineptitude wrote: »

OP hasn't actually paid the fitting charge yet, so that rather complicates initiating a Chargeback and, of course, there is the "small" matter of an already fitted kitchen.


So you are likely to have them chasing you in the near future, threatening debt collectors...

I don't have a contract with the fitters, As per Kitchen company's instructions we were not to pay installation until the completion of the job. They made a complete mess of it and the kitchen firm told them not to return after the amount of complaints we made and threats made to our property that their tiller made as they were refusing to pay him. Hence the kitchen is only have tiled , floor and walls, doors damaged & missing. Sink having to be refitted with in turn required new worktops. The list is endless.

[Deleted User]

Looks like court action, unless you can come to a more amicable arrangement with the Kitchen Company. Problem is that you have yet to pay anything for fitting, so you are not yet out-of-pocket technically.

wee_beefy

Moneyineptitude wrote: »

Looks like court action, unless you can come to a more amicable arrangement with the Kitchen Company. Problem is that you have yet to pay anything for fitting, so you are not yet out-of-pocket technically.

It does, I'll continue to try and resolve it before that. Thanks for the replies.