Help with Hayes Matalan PCN

Hayespcn

Hi,

I went to one of the Matalan in West London for the first time. We stayed there for nearly 40 mins. I stayed in the car with my asleep kids while my other half went into the shop and bought something from there. After a few days later I have received PCN from smart parking.

I went to the store and talked to store manager and she suggested to appeal it.

Please help me with any template for my appeal.

Really appreciate your input and help in advance.

Umkomaas

Read the newbies FAQ sticky, near the top of the forum thread list, one page back from here. Post #1 of the sticky explains the opening phase of dealing with this and includes the (blue text) initial appeal that you will use, verbatim (no changes), to make your first move.

Hayespcn

Hi,

I am sorry but I am struggling to find it? I am using iPad. Please could you help me with this.

Thanks,

beamerguy

Hayespcn wrote: »

Hi,

I am sorry but I am struggling to find it? I am using iPad. Please could you help me with this.

Thanks,

https://forums.moneysavingexpert.com/discussion/4816822

It is not Matalan Smart .... just Smart Parking

Umkomaas

Hayespcn wrote: »

Hi,

I am sorry but I am struggling to find it? I am using iPad. Please could you help me with this.

Thanks,

So am I.

Hit the 'Back' button ( < ) at the top of your screen, which will take you back one page to the thread list, then count 3 threads down from the top and it's headed like this.

**NEWBIES!! PRIVATE PARKING TICKET? OLD OR NEW? **READ THESE FAQS FIRST!** Thankyou!

Just giving links to newbies doesn't help them to learn to navigate the forum, which will be essential for you in researching how to deal with your PCN.

Coupon-mad

Smart are so easy to beat at POPLA stage - as long as the keeper appeals, not saying who was driving. So use the template newbies thread appeal in blue writing. If you can't see it please look again because it's the only appeal in blue writing!

Hayespcn

Coupon-mad wrote: »

Smart are so easy to beat at POPLA stage - as long as the keeper appeals, not saying who was driving. So use the template newbies thread appeal in blue writing. If you can't see it please look again because it's the only appeal in blue writing!

Do I need to tailor make this to suite my case? I went to the store and one of the managers said one of the machine which is the only one at front was not working. But I have no proof of that.

Thanks.

Coupon-mad

No. Submit it as it is, online, calling yourself the registered keeper if there is a drop-down menu that asks the question (NOT driver).

Edna_Basher

No, you just need to send the Newbies' template as it is written. If you try to tailor the wording, you may inadvertently reveal who was driving.

Sometimes Smart cancel as soon as they see the MSE template letter.


Edit: C-M beat me to it.

Umkomaas

Hayespcn wrote: »

Do I need to tailor make this to suite my case? I went to the store and one of the managers said one of the machine which is the only one at front was not working. But I have no proof of that.

Thanks.

Email the manager and ask him to confirm your understanding of your conversation with him that the machine wasn't working. Keep that up your sleeve for later.

Alternatively you could go into the store and ask him to put it in writing for you, but often they are too busy, or just plain reluctant to put 'pen to paper', hence you giving him the words in an email for him to confirm.

Try these approaches, nothing to lose.

Hayespcn

Umkomaas wrote: »

Email the manager and ask him to confirm your understanding of your conversation with him that the machine wasn't working. Keep that up your sleeve for later.

Alternatively you could go into the store and ask him to put it in writing for you, but often they are too busy, or just plain reluctant to put 'pen to paper', hence you giving him the words in an email for him to confirm.

Try these approaches, nothing to lose.

Thanks. She told me that one of the machines was not working lately. She said it is worth to mention it but I didn't have her name or email. She just gave me an email address to appeal it.