Quote given and tentatively agreed - now unable to carry through?

glasgowdan

If you communicated with them the same way as you're writing here then I can see where things can get confused. Your language is fluffy, vague and indirect.

Though the bottom line is this sounds like a learning experience for the kitchen firm. I don't expect you're liable for any costs, just be direct and straight forward.

sportsarb

Auntie-Dolly wrote: »

Are there plans and a written quote? Have you signed anything or paid a deposit? If not, I'd be asking him why he has gone ahead and ordered when you have not agreed to the job.

There is an illustration drawn up of what the finished kitchen would look like, minus the grass they showed being outside the window. There is no written quote, breakdown of the costings for the cupboards (Which isn't my quibble) or any other paperwork whatsoever.

Hoploz wrote: »

I don't understand this firm.

You are expecting to have them as a single point of contact, yet they told you you would have to deal with the tradespeople separately. They could not give you a price for the whole job. This doesn't make sense.

What if the gas fitter came along and decided the layout wasn't best and you should do it a different way?

There is no way anyone would order goods without knowing when they'd be fitted. You haven't agreed to any dates, and you're still waiting to hear a complete price quotation.

He's trying it on. Don't contact them again, and under no circumstances give them any money.

I' most likely not going to contact them again unless they contact me. I've stated my intention, that due to the lack of a final price for all work after a reasonable period of time, I am not content to go ahead with them.

glasgowdan wrote: »

If you communicated with them the same way as you're writing here then I can see where things can get confused. Your language is fluffy, vague and indirect.

Though the bottom line is this sounds like a learning experience for the kitchen firm. I don't expect you're liable for any costs, just be direct and straight forward.

I'm not sure how I have been vague. I've detailed what happened during the course of this and responded to any request for clarification on points. From my point of view the sales person has been vague, I've no clue what the job will cost in total or when it will start.

skintandfat

Did the installer give you notification of your rights with relation to a 14 day cooling off period and their terms and conditions?


If not then they cant enforce any invoice without a court order
http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations


This is an EU law (which is still here as we have not left yet), point that out and they will not be seen for dust

sportsarb

skintandfat wrote: »

Did the installer give you notification of your rights with relation to a 14 day cooling off period and their terms and conditions?


If not then they cant enforce any invoice without a court order
http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations


This is an EU law (which is still here as we have not left yet), point that out and they will not be seen for dust

No, there was absolutely no discussion like that, no mention of cooling off periods or terms and conditions.